HP-UX IPQoS A.01.00 Programmer's Guide (October 2005)

Troubleshooting
Reporting Problems to HP
Chapter 3 37
Reporting Problems to HP
When reporting problems to HP, include the following information:
• A complete description of the problem and any error messages. Include information about:
— the error code returned by the function being called
— what the code is trying to do
— log files (such as /var/adm/syslog/syslog.log)
Include a description of what works, as well as what does not work.
• You can look for messages logged by the HP-UX IPQoS API library in
/var/adm/syslog/syslog.log, under the name libipqos.
• HP-UX IPQoS database file(s):
/opt/ipqos/db/ipqosdb.db (and /opt/ipqos/db/ipqosdb.db.bak if it exists)
• If the problem is reproducible, and you suspect errors in API-kernel communications, set
the HP-UX IPQoS loglevel to debug (run, ipqosadmin -loglevel debug) to capture
HP-UX IPQoS kernel module debug messages. Save and include the log file (by default,
messages go to /var/adm/syslog/syslog.log).