HP UPD - System Administrator's Guide HP UPD 5.6.5

How the SNP works
When selected for printing, the HP UPD attempts to communicate directly with the printer to gather status
and job information during printing. By querying the printer through SNMP get commands, network traffic is
kept to a minimum and is only present during printing. If the HP UPD is unable to communicate with the
printer, possibly due to security settings, or SNMP community names set on the printing products, then the
pop-ups do not appear on the client PCs. Normal printing is unaffected.
SNP default behavior
Status notification popups are enabled by default in HP UPD. These popups will be seen in workgroups,
domains with fewer than 100 users or on any domain with a name ending in .local. For all other
environments, the following features are automatically disabled:
●
Printer status notification
●
HP Support and Shop for Supplies links
●
HP Special Offers Program feature
The HP UPD uses the following method to determine when to disable status notification popups: HP UPD first
checks to see if the USERDNSDOMAIN environment variable is set. If so, HP UPD then makes an LDAP query to
determine if there are more than 100 users on the domain. If there are more than 100 users on the domain,
the status notification popups are not displayed.
NOTE: In some large enterprise environments, the LDAP query might generate additional network traffic.
To prevent the LDAP query, the driver configuration utility (DCU) can be used to disable printer status
notification. Alternatively, an AD policy to disable printer status notification can be set using the active
directory template.
HP Special Offers Program
NOTE: The HP Special Offers Program is automatically disabled in an enterprise environment of 100 or
more users, or if SNP runs on a print server queue. In these situations, the HP Special Offers Program cannot
be enabled.
The HP Special Offers Program enables HP to present HP customers with 'targeted' offers to buy HP and
HP partner products, use HP and HP partner services, and learn more about HP and HP partner offerings. For
example, a printer with low toner 'triggers' a toner offer to the customer.
The HP Special Offers Program includes various methods for specifying offers to present to customers;
offers are dependent on the information collected from the product, application, print driver, and operating
system. There are four categories of offers, including:
●
Consumables—toner, paper.
●
Support—paper jams, troubleshooting.
●
Entitlement—care packs (1 or 11 months past the purchase date); the product might be eligible for
care packs.
●
Timed—various special offers every three days for such things as the following: (accessories, duplexer,
informational (recycling)
The HP Special Offers Program is configured and managed. There are two main ways to enable/disable The
HP Special Offers Program: the Privacy Settings dialog box and the SNP Notification Settings dialog box.
186 Appendix C Use Status Notification Pop-ups ENWW