HP UPD - System Administrator's Guide HP UPD 5.6.5

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For a traditional mode installation, select the About tab. The version displays at the top.
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For a dynamic mode installation, the version displays on the lower left.
2. Test the latest version of the HP UPD available from
www.hp.com/go/upd.
Does the error occur with the latest version of the driver from hp.com?
b. Determine the installation details
1. What is the printer description language, PS, PCL5, or PCL6?
2. Is this a new installation of the HP UPD, or an upgrade of an existing HP UPD installation?
3. Is the installation HP UPD onto the server, the print client, or vended from print server to client (PnP)?
4. What is the method of installation? Does each method produce the same result?
1. Add Printer Wizard
2. INSTALL.EXE
a. Dynamic mode or traditional mode?
b. Optional switches?
3. Point and Print vended from Microsoft Print Server
4. Other
a. Printers folder- Printer properties - Advanced - New Driver
b. Printers folder- Server Properties- Drivers tab - Add or Reinstall
c. Custom printUI.dll.
5. Determine which port is in use (TCP, LPT1 etc). Open the Printers folder, right-click the printer name,
select Printer properties and then click the Ports tab. Which Port is selected? What settings are
defined, if applicable, for the port (select Configure Port)?
6. Determine which print processor is in use. Open the Printers folder, right-click the printer name, select
Printer properties, select the Advanced tab, and then click Print Processor button. Which Print
processor is highlighted/selected?
7. Was the driver pre-configured before the HP UPD installation?
1. HP Driver Configuration Utility. What settings were altered compared to the HP default *.cfg.
2. HP Driver Deployment Utility. What settings were altered compared to the HP default.
c. Is Printer Automatic Configuration enabled (default)? Printer Properties→Device Settings
tab→Installable Options→Automatic Configuration→Update Now.
d. What is the “Configuration Status” provided on the About tab? Printer Properties→About, see
“Configu
rat
ion Status.”
e. Management Tools
1. Driver Configuration Utility version? Select Help | About in the HP Driver Configuration Utility.
2. HP MPA version?
260 Appendix K Support information to collect ENWW