Maintenance and Service Guide HP TouchSmart 9100 Business PC
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Description ........................................................................................................................................ 1 2 Components .................................................................................................................................................... 2 Front and right side ..............................................................................................................................
Processor ........................................................................................................................................... 31 Bluetooth module ............................................................................................................................... 33 Optical drive ....................................................................................................................................... 35 Synchronizing the wireless keyboard or mouse .............
1 Product Description The HP TouchSmart 9100 Business PC transforms the PC experience with its All-in-One form factor and touch-enabled features. The PC can be used as an everyday desktop, but is better suited to reaching customers with interactive touch-enabled applications. The HP TouchSmart 9100 features a certified Windows 7 multi-touch touchscreen that enables users to interact with the PC using gestures and manipulation.
2 Components Front and right side Item Item Component 1 LCD display optimized for Touch State-of-the-art 58.4-cm (23-in) diagonal widescreen high-definition display with HP BrightView technology.* HP BrightView technology improves the contrast and clarity of your display. In addition, it boasts a high resolution of 1920 x 1080 and a fast response time of 5 ms.** * High definition (HD) content is required to view HD images. Most current DVDs do not provide HD images.
3 Built-in wireless LAN (select models only) Use the built-in wireless LAN to connect to the Internet through your existing wireless network. The diagram shows the internal location of the wireless LAN (top left and right, not visible externally). The wireless LAN supports IEEE 802.11 b/g/n. 4 Microphone array Use the built-in digital microphones to record sound for your webcam videos, and to use instant messenger or chat software to have video chats online.
Lower left-side components 4 Item Item Component 1 USB 2.0 Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital cameras, and MP3 players. 2 Audio line in Connect MP3 players or other audio players. This connector is not for headphones or a microphone. 3 Headphones Connect headphones to the port to listen to music without disturbing anyone.
Rear components Item Item Component 1 DVI Video Out Provides digital video output for use with a second monitor or projector. 2 IEEE 1394 port Provides connectivity to data storage devices and DV (digital video) cameras. 3 USB 2.0 ports (3) Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital cameras, and MP3 players. 4 Ethernet LAN Connect to the Internet through your wired network.
10 IR emitter (blaster) (select models only) Adhere to your TV set-top box IR receiver area to receive the remote control signal while watching and recording TV programs. This is not required if you do not use a set-top box. A remote control is included with select models only. 11 USB 2.0 ports (2) Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital cameras, and MP3 players. 12 Audio Line In Connect MP3 players or other audio players.
Computer stand The HP TouchSmart 9100 Business PC is shipped with the computer stand collapsed against the back of the computer. To assure that the computer is in a stable position on your desktop, pull the computer stand open until it snaps into place. Then, if you want to change the angle of the HP TouchSmart 9100, hold each side of the computer, and tilt it (the monitor moves forward; the stand stays in place) to an angle of between 5 degrees and 40 degrees from the vertical.
3 Spare Parts See the following available spare parts for the HP TouchSmart PC. Processors and system board Description Spare Part Number Intel Core 2 Duo P7570 (2.26-GHz, 3-MB L2 cache) processor 593893-001 Intel Core 2 Duo T6570 (2.
Misc Boards Description Spare Part Number TV tuner, PCIe x1 card, includes hardware kit 582726-001 GeForce GT230 1-GB PCIe graphics card 593888-001 802.11b/g/n WLAN PCIe adapter 593897-001 Antenna (for use with 802.
Misc Parts 10 Description Spare Part Number Wall mount assembly, VESA 593887-001 Bluetooth module 593889-001 Chapter 3 Spare Parts
4 Removal and Replacement Procedures The following sections provide information about disassembling various components of the HP TouchSmart PC. Preparing to disassemble the HP TouchSmart PC To avoid injury and equipment damage, always complete the following steps in order, when opening the HP TouchSmart PC. 1. Remove all media (CD, DVD, etc.) from the computer. 2. Disconnect any external devices that are connected to the computer. 3. Shut down the computer. 4.
7. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other damage. 8. Using the notch on the wireless keyboard and mouse receiver, pull the receiver out of and away from the back of the computer. WARNING! Beware of sharp edges inside the chassis. To upgrade your hard disk drive, see Removing the hard drive on page 19. Hard drive/memory cover 12 1.
4. Remove the screw that secures the hard drive/memory cover to the computer, and then pull the bottom edge of the cover away from the computer. To install the hard drive/memory cover, reverse the removal procedures. I/O cover ▲ Remove the connector cover on the back of the computer by inserting your finger under the gap on the bottom-left side of the cover (A), and then pulling straight out gently (B). A B To install the I/O cover, reverse the removal procedures.
Feet 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3. Remove the screw that secures the foot to the computer (1). 4. Slide the foot off the computer (2). To install the feet, reverse the removal procedures.
Stand 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3. Remove the hard drive/memory cover (see Hard drive/memory cover on page 12). 4. Remove the four screws that secure the stand to the computer.
5. Lift the stand straight up and off the computer. To install the stand, reverse the removal procedures. When installing the stand, make sure the two tabs fit into the slots in the computer so the stand sits flush on the back of the computer. Adding Memory The HP TouchSmart PC comes with random access memory (RAM), which temporarily stores data and instructions on your computer. The HP TouchSmart PC ships with one or two memory modules that you can replace.
4. Lift the cover off the memory module slot. 5. Push the two latches of the retaining clips away from the memory module (1). The memory module pops up at an angle.
6. Lift the memory module from the memory socket by pulling the module away from the slot at an angle (2). NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. 7. Store the memory module in antistatic packaging. To reinstall memory, reverse the removal procedure.
Removing the hard drive 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3. Remove the hard drive/memory cover (see Hard drive/memory cover on page 12). 4. Remove the stand (see Stand on page 15). 5. Loosen the captured screw (1) that secures the hard drive to the computer. 6.
Back cover 20 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3. Remove the hard drive/memory cover (see Hard drive/memory cover on page 12). 4. Remove the stand (see Stand on page 15). 5. Remove the I/O cover (see I/O cover on page 13). 6. Remove the feet (see Feet on page 14). 7.
8. Remove the side trims from each side by prying them at the bottom (1) and lifting up and off the computer (2). 9. Remove the optical drive cover.
10. If the computer includes a game console cover, press the side tab and remove the game console cover. 11. Remove the 13 screws that secure the back cover to the computer, as follows: ● three under each side panel ● three in the I/O connector area ● two at the bottom of the back cover ● two near the optical drive 12. Lift the back cover off the computer. To install the back cover, reverse the removal procedures.
8. Remove the amp board shield by removing the two screws, rotating the top of the shield upward, and lifting the shield off the computer. 9. Remove the system board shield by removing the nine screws that secure it to the computer, and then lifting it off the computer.
10. Disconnect the fan connector from the system board (1), remove the four screws (2) that secure the fan to the computer, and then loosen the four captive screws (3) that secure the heat sink to the graphics card in the order indicated on the heat sink. 11. Lift the thermal kit off the system board. The graphics card is located under the metal heat sink. 12. Remove the two screws that secure the graphics card to the system board. 13.
8. Remove the amp board shield by removing the two screws, rotating the top of the shield upward, and lifting the shield off the computer. 9. Remove the system board shield by removing the nine screws that secure it to the computer, and then lifting it off the computer. 10. Disconnect the two antenna cables from the module (1).
11. Remove the two screws that secure WLAN module to the system board (2). 12. Lift the module up to a 45 degree angle, and then remove it from the slot at an angle. To install the WLAN module, reverse the removal procedures. WLAN modules include a notch that prevents incorrect installation. TV tuner module 26 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3.
8. Remove the amp board shield by removing the two screws, rotating the top of the shield upward, and lifting the shield off the computer. 9. Remove the system board shield by removing the nine screws that secure it to the computer, and then lifting it off the computer.
10. Locate the TV tuner module on the system board. 11. Detach the side USB I/O module connectors from the system board, and then move them aside to gain access to the TV tuner module. 12. Disconnect the antenna cable from the top of the module. 13. Disconnect the AV input connector from the side of the module. 14. Remove the two screws that secure the TV tuner module to the system board. 15. Lift the module up to a 45 degree angle, and then remove it from the slot at an angle.
System board 1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC on page 11). 2. Place the computer face down on a soft, flat surface. 3. Remove the hard drive/memory cover (see Hard drive/memory cover on page 12). 4. Remove the stand (see Stand on page 15). 5. Remove the I/O cover (see I/O cover on page 13). 6. Remove the feet (see Feet on page 14). 7. Remove the hard drive (see Removing the hard drive on page 19). 8.
10. Remove the USB wireless mouse and keyboard receiver, as well as its housing, by pulling both devices straight out of and off the computer. 11. Remove the graphics card (see Graphics card on page 22). 12. Remove the processor thermal kit as follows: a. Disconnect the fan cable from the system board (1). b. Remove the four screws that secure the fan to the system board (2). c. Loosen the four captive screws in the order indicated on the heat sink (3). d. Lift the thermal kit from the system board.
16. Remove the one remaining screw securing the system board to the base pan. NOTE: If the computer has a gaming console, one of the screws is a grounding screw for the gaming console DVI connector. 17. Lift the left side of the system board, and then pull the system board out of the computer to the left at an angle. NOTE: If replacing the system board, remove the processor and memory and install into the new system board. To install the system board, reverse the removal procedures. Processor 1.
9. Remove the processor thermal kit as follows: a. Disconnect the fan cable from the system board (1). b. Remove the four screws that secure the fan to the system board (2). c. Loosen the four captive screws in the order indicated on the heat sink (3). d. Lift the thermal kit from the system board. 10. Rotate the locking lever to its full open position (1). 11.
12. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. To install a new processor: 1. Place the processor in its socket and close the retainer. 2.
5. Remove the I/O cover (see I/O cover on page 13). 6. Remove the feet (see Feet on page 14). 7. Remove the back cover (see Back cover on page 20). 8. Partially remove the left side cap by lifting it straight up and off the computer and resting it next to the computer with the cables attached. 9. Locate the Bluetooth holder and module assembly. 10. Push in on the side of the Bluetooth holder, and pull the holder off the computer.
11. Unplug the Bluetooth cable from the Bluetooth module, and then remove the holder assembly from the computer. 12. Remove the Bluetooth module from the holder by pulling on the small arm at the mouth of the holder, and then sliding the module out of the holder. To install the Bluetooth module, reverse the removal procedures. Optical drive CD and DVD media can be removed from the optical drive manually, even if the system is not running. 1.
10. Slide the cage out to the side and pull it partially out of the unit (2). 11. Remove the power/data connector cable from the back of the optical drive, and then remove the drive cage assembly from the computer. To remove the optical drive from the cage: 1. Remove the four screws, two on each side of the cage. 2. Slide out the optical drive. Synchronizing the wireless keyboard or mouse The wireless keyboard and mouse are pre-synchronized for your convenience, to work with your HP TouchSmart PC.
If this does not work, remove and then reinsert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again.
Installing a Security Lock A security lock (sold separately) enables you to secure your computer from theft and unwanted changes. A security lock is a key lock device that has a wire cable attached. You attach one end of the cable to your desk (or other stationary object) and the other to this security slot on the computer. Secure the security lock with the key.
5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Access the BIOS Setup Utility by pressing the F10 button during startup. Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
● Power ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc. 4. To apply and save changes, press the F10 key. If you have made changes that you do not want applied, press the F5 key to return to the default values.
Table 5-2 Computer Setup—Main (continued) 1st Drive For each, allows you to: 2nd Drive ● Port Configuration (disable/enable) ● (view only) ● System Information ◦ Capacity (Size - HDD only) ◦ Transfer Mode Smart Support - run HDD self-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test (view only) ● Installed Memory ● Memory Bank 1 ● Memory Bank 2 ● BIOS Revision ● Core Version ● Product Number ● Model Number ● Serial Number (pr
Table 5-3 Computer Setup—Advanced (continued) Onboard LAN Allows you to disable/enable onboard LAN controller. Onboard LAN Boot ROM Allows you to disable/enable the boot ROM of the onboard LAN chip. Onboard 1394 Allows you to disable/enable onboard 1394 port.
Table 5-4 Computer Setup—Power (continued) S5 Maximum Power Savings Disables/enables S5 Maximum Power Savings. Enabling this feature reduces the power of this system as much as possible in the S5 state. This feature must be disabled if you want to enable Wake on LAN from S5. WOL in S5 Disables/enables limited Wake on LAN from S5. Note that the computer can only wake from S5 during a normal shutdown event.
Computer Setup—Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-6 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup defaults. Discard Changes Press Enter to discard changes. Save Changes Press Enter to save changes.
6 Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer, and others require performing a system recovery from files on your hard disk drive.
To revert to an earlier version of a driver, click Rollback Driver, and follow the on-screen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that was in use before the current software problem existed. The feature does this by creating a restore point where it records the computer settings at that time and date.
To check the list of installable programs in the Recovery Manager: 1. Click the Start button, All Programs, Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. 2. Under I need help immediately, click Software Program Reinstallation. 3. Click Next at the Welcome screen. A list of programs opens. Check whether your program is there. To uninstall a program: 1. Close all software programs and folders. 2. Uninstall the damaged program: a.
Creating data backup discs Use CD or DVD recording (or burning) software that is installed on your computer to create backup discs of important information, including personal files, e-mail messages, and Web site bookmarks. You can also move data to an external hard disk drive. When writing data to a backup disc, use software that includes write verification functionality. This feature compares the data on your hard disk drive with the data copied to the disc to ensure it is an exact copy.
CAUTION: Before attempting to remove or touch any parts from the motherboard, check that the power cord is disconnected from the electrical outlet. Failing to do so can cause hardware damage and even physical injury. 1. Shut down the operating system and turn off the computer and any external devices. 2. Disconnect the power cords of the computer and any external devices from the power outlet. 3. Disconnect any external devices that are connected to the computer. 4. Remove the chassis cover. 5.
Troubleshooting Media Card Reader Cause Solution Clicking Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected results in the operating system no longer recognizing the Memory Card Reader. Restart the PC to have it recognize the Memory Card Reader again. Optical disk drive (ODD) Cause Solution 8 cm optical discs are sometimes rejected by the drive or become stuck in the drive.
7 System Recovery System recovery completely erases and reformats the hard disk drive, deleting all data files you have created. System recovery reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on CDs included in the computer accessory box, and software programs you installed after purchase.
The number of discs in the recovery disc set depends on your computer model (typically 1–3 DVD discs). The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set. The process takes some time to verify that the information written on the disc is correct. You can quit the process at any time. The next time you run the program, it resumes where it left off. To create recovery discs: 1. Close all open programs. 2.
7. Under I need help immediately, tap System Recovery. 8. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) button, and then tap Next. Otherwise, select Recover without backing up your files button, and then tap Next. System recovery begins. After system recovery is complete, tap Finish to restart the computer. 9. Complete the registration process, and wait until you see the desktop. 10.
3. Insert recovery disc #1 into the DVD drive tray, and close the tray. 4. If the computer works, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down. – or – If the computer is not responding, press and hold the On button for approximately 5 seconds, or until the computer turns off. 5. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 6. Press the On button to turn on the computer.
Index A activity lights 6 adapter 9 adding memory 16 Audio Line In 6 audio line-in 4 audio line-out 5 B back cover, removing 20 Bluetooth 2 Bluetooth module, removing C CD/DVD drive 3 choosing recovery discs 51 components front 2 left-side 4 rear 5 creating recovery discs 51 D drivers reinstalling 46 updating 45 DVI Video Out 5 E ethernet 5 F feet, removing 14 front components 2 G graphics card, removing 22 H hard drive removing 12 hard drive light 6 hard drive/memory cover, removing 12 hardware reinstall
preparing to disassemble the TouchSmart PC 11 stand 15 system board 29 TV tuner module 26 WLAN module 24 removing hard drive 12 removing memory 16 repairing software problems 45 restoring the system 46 right-side components 2 S S-Video In 5 SODIMM 8 software problems 45 software reinstallation 46 SPDIF 5 speakers 3 stand assembly 15 Stereo Audio In 5 system board, removing 29 system recovery options 52 T TouchSmart button 3 TV In 5 TV tuner module, removing 26 U updating drivers 45 USB 2.
