HP Smart Client Administrator's Guide

3. Click Diagnostic.
The diagnostics file, Diagnostic.tgz, is created.
4. Select the USB flash memory device under /media and click Save to save Diagnostic.tgz to
the device.
5. Remove the USB flash memory device from the thin client.
6. Supply Diagnostic.tgz to the person or group that is going to fix your thin client.
Opening System Diagnostics
Windows
1. Download and install 7-Zip. (You may obtain a free copy of 7–Zip for Windows at
http://www.7-zip.org/download.html.)
2. Insert a USB flash memory device and copy the saved system diagnostics, Diagnostic.tgz, to
the desktop.
3. Right-click Diagnostic.tgz and select 7-Zip > Extract files….
4. Open the newly created folder named Diagnostic and do step 3 to Diagnostic.tar.
You have now successfully opened your System Diagnostic!
58 Chapter 3 Client Usage