HP Smart Client Administrator's Guide

Retrieving System Diagnostics
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What is System Diagnostics? on page 57
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Saving System Diagnostics on page 57
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Opening System Diagnostics on page 58
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What to look for in System Diagnostics on page 59
What is System Diagnostics?
System Diagnostics takes a 'snapshot' of the thin client that can be used to help solve issues without
having to be in front of the thin client itself. This snapshot contains log files from BIOS information to the
processes active at the time the System Diagnostics were run.
Saving System Diagnostics
1. Insert a USB flash memory device into the thin client
2. Next:
On ThinPro
a. On the Control Panel, click System Information.
b. Click the Net Tools tab.
On the Zero Client login dialog
a.
Under the
icon on the Zero Client login dialog, click System Information.
b. Click the System Logs tab.
Retrieving System Diagnostics
57