HP Smart Client Administrator's Guide

Booting client

If the HP Smart Client Service is enabled and configured to connect clients to a valid remote connection

server, the client will auto-configure and boot to a login screen. Users can then enter their credentials to

will boot to the Demo Mode.

For more information, see

Client Usage on page 44.

Quick troubleshooting

Occasionally, everything does not go as planned. If you have gone through the previous sections but

HP Smart Client Service is not working, a number of additional actions can be taken to resolve the

problem. In this section, we will step through each point in the update process, verify that it is working,

and provide resolution guidance if the process is not working.

1. Test network connectivity:

a. Go to the Net Tools tab under System Information.

b. Select the Ping tool, type the server address under Target Host, and then click Start

Process.

If the ping is successful, you should receive output similar to this:

PING 10.30.8.52 (10.30.8.52) 56(84) bytes of data.

64 bytes from 10.30.8.52: icmp_seq=1 ttl=64 time=0.815 ms

64 bytes from 10.30.8.52: icmp_seq=2 ttl=64 time=0.735 ms

If you have a long delay with no output, your network may be disconnected.

c. Check the network cable and network settings in the Control Panel and system tools.

d. Try pinging other servers or clients.

e. If you can reach other clients on the network but not the server, ensure that you have the

correct server address.

f. Try pinging by IP address instead of Domain name or vice-versa.

g. In some rare cases, ping may be blocked on your network. If that is the case, skip to the next

step.

2. Check logs: The Smart Client Service log should give a clear indication if there are any problems

with the way the Smart Client server is set up.

a. Verify that there are no errors in the Smart Client Service Logs.

b. If an Error: Server is not setup notification appears, verify that the Smart Client Server is

set up properly and the Smart Client Service is running.

Booting client