Troubleshooting Guide HP t410 Smart Zero Client
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Description ........................................................................................................................................ 1 Product features ................................................................................................................................... 1 Serial Number Location ....................................................................................................... 2 Front Panel Components .............................
Appendix A Specifications .............................................................................................................................. 23 Appendix B Electrostatic Discharge .............................................................................................................. 25 Preventing Electrostatic Damage ....................................................................................................... 25 Grounding Methods ..................................................
1 Product Description The following features are common to all HP thin clients: ● no hard drives or diskette drives ● 5-minute hardware setup time ● central deployment and management using HP Management Solutions The HP t410 Smart Zero Client includes the following features: ● Texas Instruments TMS320DM8148 ARM® CortexTM-A8 (1 GHz, 256 KB L2 cache, 1 core) processor ● 1 GB DDR3 400 MHz SDRAM system memory ● Citrix ICA 12 with HDX; RDP 7.
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance.
Rear Panel Components Figure 1-3 Rear panel components (1) DisplayPort connector (4) Ethernet RJ-45 connector (2) VGA connector (5) Power connector (3) Universal serial bus (USB) connectors (2) (6) Cable lock slot Product features 3
2 Diagnostics and Troubleshooting LEDs Table 2-1 Power and IDE Flash Activity LEDs LED Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory controller. 2. Initializes and configures all PCI devices. 3. Initializes USB devices to a known state. 4. The unit boots the operating system. Beep Codes uBoot provides some feedback during startup according to the following table.
Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 2-2 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit: The thin client unit does not power on. The thin client unit powers on and displays the connection user interface but does not connect to the server.
Table 2-2 Power-On Troubleshooting (continued) A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to the newly connected USB peripheral will not complete their device actions. An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform. Video does not display. 1.
Initial Troubleshooting 8 Chapter 2 Diagnostics and Troubleshooting
Initial Troubleshooting Part 2 Troubleshooting 9
No Power, Part 1 10 Chapter 2 Diagnostics and Troubleshooting
No Power, Part 2 Troubleshooting 11
No Power, Part 3 12 Chapter 2 Diagnostics and Troubleshooting
No Video, Part 1 Troubleshooting 13
No Video, Part 2 14 Chapter 2 Diagnostics and Troubleshooting
No OS Loading Troubleshooting 15
Non-Functioning Pointing Device or Keyboard 16 Chapter 2 Diagnostics and Troubleshooting
No Internal Network Connection Troubleshooting 17
No Audio 18 Chapter 2 Diagnostics and Troubleshooting
No IP Address Troubleshooting 19
3 Modifying Client Settings The Profile Editor is used to modify the client profile stored on the Automatic Intelligence server. This profile contains connection information, settings, and files that smart clients will download and use to self-configure. You can change the default values for numerous client settings such as Audio, Connection Manager, Connection Type, Display, Network, USB, auto-update, entries, keyboard, mouse, printer redirection, time, translation, users, and zero-login.
Tree View To display the tree view: ▲ Expand the root and expand the options whose value you want to change. Changing Settings This section provides an example of how to change a setting. The steps in this example change record volume. To change settings: 1. Expand the root and Audio. 2. Select Record Volume. 3. In the Values area for RecordVolume, change the value. 4. Click Next.
● Display ● Network ● Auto update ● Mouse ● Screen saver ● Time ● Translation Restoring a Corrupt uBoot If uBoot on the thin client is corrupt, the unit will not boot. The unit must be sent back for repair.
A Specifications Table A-1 HP t410 Smart Zero Client Dimensions Width (side to side) 185 mm 7.3 in. Height (top to bottom) 32 mm 1.3 in Depth (front to back) 148 mm 5.8 in. Approximate Weight 638 g 22.5 oz 10° to 35° C 50° to 95° F -30° to 60° C -22° to 140° F Temperature Range (fanless design)* Operating** (max. rate of change is 10° C per hour or 18° F per hour) Nonoperating (max.
Table A-1 HP t410 Smart Zero Client (continued) Power Supply 24 Operating Input Voltage Range 100–240 VAC Rated Line Frequency 50–60 Hz Power Output (maximum) 24 W Rated Output Current (maximum) 2A Output Voltage +12 V DC Appendix A Specifications
B Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers.
Index A altitude specifications 23 O operating system B basic troubleshooting 6 beep codes 5 P power and IDE flash activity LEDs 4 power button location 2 power connector location 3 power output specifications 24 power supply specifications 24 power-on sequence 5 preventing electrostatic damage 25 product description 1 C cable lock slot location components front panel 2 rear panel 3 3 D description 1 diagnostics and troubleshooting 4 dimensions 23 DisplayPort connector location 3 E electrostatic disc
