HP Systems Insight Manager 7.2 Technical Reference Guide

Advanced Configuration Collector Commands and Rules
This component is hosted on the CMS and can be updated through Remote Support Software
Manager (RSSWM) to specify what configuration, performance, or availability data will be collected
from each supported device type.
Remote Support System List
The Remote Support System List identifies devices that are eligible for remote support services
including remote-phone-home-monitoring. This list is updated on a regular basis to add new device
support to this service automatically.
Configuring Remote Support Configuration and Services settings
Procedure 38 Configuring Remote Support Configuration and Services settings
1. Enter your CMS information in the following sections:
• CMS Location Information
• CMS Administrator Contact Information
• Additional CMS Administrator Contact Information
• HP Account or Service Provider Contact Information
NOTE: This information should only be entered by HP or a Service Provider.
• Additional HP Account Contact Information
• Proxy Server Information
NOTE: In each of these sections, an * denotes a required field.
2. (Optional) Configure your email event settings. You can select any, none, or all of the following
options:
• Incident has been received at HP
• Incident has been escalated to HP workflow
• Incident has been closed at HP
3. (Optional) In the System enablement section, select Enable systems for Remote Support Services
upon discovery.
4. (Optional) In the Privacy Information section, read the HP Worldwide Privacy Statement and
select HP may use the collected information to provide recommendations that may improve
your environment..
5. Click Submit Updates.
6. (Optional) To verify the connectivity to HP using the Remote Support client, click Test Data
Submittal. This test does not create a Service Event in HP SIM.
Using the Entitlement tab
The Remote Support Configuration and Services Entitlement tab allows you to enable or disable
remote support for any and all Remote Support eligible and supportable systems in your enterprise.
The Remote Support System List displays the status of and provides access to the Remote Support
Entitlement Check (RSEC) for individual eligible systems. If a system is supportable but does not
meet a support obligation, events submitted to HP by HP Remote Support may be closed without
action.
License Manager 181