HP Systems Insight Manager 7.2 Technical Reference Guide

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Reporting
New reports
Running managed reports
Copying managed reports
Editing managed reports
Deleting managed reports
Running a report
Adding a report
Editing a report
Running predefined reports
Deleting a report
Emailing reports
Snapshot comparison reporting
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Printing a cluster collection view
Printing an event collection view
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Reporting
Snapshot comparison reporting
Reporting
Remote Support Configuration and Services
Remote Support Configuration and Services overview
The Remote Support Configuration and Services option facilitates the collection of enterprise events
and configuration data from monitored systems and establishes remote connectivity back to HP for
reactive support in a timeframe determined by warranty or contract level.
The following subsections provide a brief overview of the Remote Support components configured
through the Remote Support Configuration and Services option.
Remote Support Client
The HP Remote Support Client is the underlying component that enables the communication of
hardware event information collected on the CMS to the HP Support Center. This component is
configured in the Remote Support Configuration and Services option in HP SIM and is critical to
providing remote support of your systems.
Remote Support Configuration Collector (RSCC)
The Remote Support Configuration Collector (RSCC) schedules and consolidates configuration,
performance, and availability collections from entitled server systems through the Advanced
Configuration Collector component installed on each managed server, or directly from SAN and
storage devices for proactive support purposes. The RSCC is updated regularly to extend support
for new products as they become available.
Remote Support Configuration Collector Extension
This component is designed to extend the capabilities of the Remote Support Configuration Collector
when SAN support is required.
180 Screens and product layout