HP Systems Insight Manager 7.0 User Guide

within 10 to 100 milliseconds, which is nearly instantaneous. Requests that involve database
queries or secondary network communication might take a few seconds to respond. The following
situations might result in particularly slow response times:
• Viewing large collections of systems or events.
• Specific or custom database queries taking an unexpectedly long time.
• Many users simultaneously accessing a shared resource, such as the database.
• Pages (for example, System Properties) that retrieve data using WBEM or SNMP and display
the results, especially when the requests are destined to time out.
Solution: The maximum number of server connections can be increased in both Internet Explorer
and Firefox. The default number of connections is two. Though you can increase this number into
the hundreds, it's recommended not to exceed ten. For more information, see:
• Internet Explorer: http://support.microsoft.com/kb/282402/
• Firefox: http://kb.mozillazine.org/Network.http.max-persistent-connections-per-server
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When browsing to HP SIM using Microsoft Internet Explorer 6.0.3790.0 on Windows 2003, the
billboard in lower corner of the Home page is blank.
Solution: Enable Play Animations in Web Pages in Internet Explorer. To access this, select
Tools→Internet Options→Advanced, and then select Play Animations in Web Pages under
the Multimedia section.
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If you receive a Page Not Found browser error when launching HP Insight Control performance
management tools from within HP SIM, the CMS name link might not have resolved correctly on
the network.
Solution: Note the name being used in the browser window, verify that the name resolves on the
network, and that it is not being affected by any proxy settings in the browser.
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When you try to browse to the HP SMH on the same Linux system that HP SIM is installed, you
might receive multiple browser warning messages.
Solution: Complete the following:
1. Open a terminal window.
2. At the command prompt, enter: /etc/opt/hp/hpsmh/certs /opt/hp/hpsmh/certs
3. Press the Enter key.
4. At the command prompt, enter: service hashed restart
5. Press the Enter key.
Central Management Server
Resource-intensive applications such as HP Insight Control performance management have sometimes
encountered problems working with large numbers of systems. In an effort to improve the stability
of the CMS, HP SIM now imposes a limit of 2000 systems on the information that is provided to
these applications. This limit can be changed, if necessary, by adding a new property named
MaxNodesViaSOAP to globalsettings.props and setting it to the desired number of systems.
Setting MaxNodesViaSOAP to a negative number disables the limit checking. In some cases,
setting this limit to a number greater than 2,000, or disabling the limit, can results in errors, including
the possibility of HP SIM hanging or crashing.
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When you cannot access HP SIM on a Windows system using a full DNS host name, your Windows
DNS; configuration is not set properly.
Solution: There are several reasons and workarounds for this:
• The TCP/IP Settings for your Network Connection are not configured properly. HP
recommends the following workaround:
178 Troubleshooting