HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

9. Ensure the options for Include all local (intranet) sites not listed in other zones and Include
all sites that bypass the proxy server are enabled.
10. Click OK twice to close both windows.
Solution 2B: (Not Recommended) Change the browser privacy security policy setting. From the Internet
Explorer browser menu, select Tools→Internet Options, and then click the Privacy tab. The privacy setting
can be modified in one of the following ways:
• Set the privacy setting to Accept all Cookies by sliding the slider bar to the bottom. This setting allows
a browser to accept all cookies for both first-party and third-party sites. When browsing to HP SIM or
directly to a managed system, it is considered a first-party site. When navigating to a managed system
through HP SIM, the system is considered a third-party site.
• Customize the handling of cookies by clicking Advanced and enabling Override automatic cookie
handling. Then select the appropriate radio buttons for first-party and third-party cookies to Accept
or Prompt. If you select Prompt, the browser prompts you on how to handle a cookie each time a
cookie is received. You can choose to block or allow the cookie each time, or for all times. Enabling
Always allow session cookies does not resolve the problem because the Web Agents do not use
session cookies.
• Individually specify the handling of cookies for each system. Click Edit in the websites section and
add the address of the system in the specified field. Click Allow to always allow cookies to that system.
Repeat this for all systems.
Selecting a link that opens a new browser window requires another sign-in.
Solution: If you are browsing using the Internet Explorer link from within Windows Explorer, you must instead
start Internet Explorer as a separate process. Start Internet Explorer by selecting it from the Windows Start
menu or using the desktop icon.
I cannot sign-in to the HP SIM server from Windows NT, Windows 2000, or Windows XP.
Solution: The Windows accounts used to access HP SIM must have the access this computer from the
network right selected.
In Windows NT 4, open the User Manager by selecting Start→Programs→Administrative Tools. In the
Policies menu, select User Rights. In the Rights dropdown list, select access this computer from
network, and ensure the HP SIM users are granted administrative rights.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting
Start→Programs→Administrative Tools. Expand the Local Policies tree, and then select User Rights
Assignment. Ensure the HP SIM users have the access this computer from the network right and that
they do not have the Deny access to this computer from the network right selected.
I am receiving the exception org.apache.jasper.JasperException while signing in to HP SIM.
Solution: Delete all the files in the work directory, and sign-in again.
• On HP-UX and Linux: /opt/mx/jboss/server/hpsim/work
• On Windows: \jboss\server\hpsim\work
I am being asked for my sign-in credentials when accessing a trusted system.
Solution: Verify that you have a valid trust relationship set up between HP SIM and the managed system.
Also, verify that you are authorized for an appropriate tool on the desired system. Tools that enable Single
Login to System Management Homepage include System Management Homepage as Administrator, System
Management Homepage as Operator, System Management Homepage as User, Replicate Agent Settings,
and Install Software and Firmware. For Single Login to Onboard Administrator, tools include Onboard
Administrator as Administrator, Onboard Administrator as Operator, and Onboard Administrator as User.
For Single Login to HP StorageWorks Command View EVA, tools include Command View EVA as
Administrator, Command View EVA as Operator, and Command View EVA as User. See “Setting up trust
relationships” for more information about setting up trust relationships.
I am prompted for sign-in credentials when accessing a trusted StorageWorks Command View system.
Solution: If the Command View system is configured to trust HP SIM for Single Login, it is possible that HP
SIM is attempting to access the Command View system using a host name that does not resolve on the CMS.
Examine the URL being used to access Command View to determine the host name being used, either from
the Command View link, or the browser address bar on the Command View sign-in page. Ensure that name
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