HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

NOTE: This link is only available if Remote Support Pack is installed and status has been received
properly from the Remote Support Pack software.
• Recommended action that provides information on the service action to perform to correct the problem
and might include information such as failing location, system identification, and parts callout. The
following table shows this support beginning with Type 2. Type 3 traps extend this by adding 4 FRUList
varbinds which provide detailed information, such as spare part number, information about the
Replaceable Units, and 2 FRULocation varbinds that help identify the physical location of the Replaceable
Units.
• URL link to customer self-repair procedure, if available, and provides written instructions and videos to
help you perform the recommended action
Note: This information is only available in the Service MIB that ships with HP SIM 5.0 or greater and
for service traps sent by OSEM 1.3.6 or WEBES 4.4.1.
Service trap Type 3
or SOAP event Type 4
Service trap Type 2Service trap Type 1
Type 3 ships with HP SIM 5.0 with SP3
Type 4 ships with HP SIM 5.1
Ships with HP SIM 5.0 and HP SIM 5.0
with SP2
Ships with HP SIM 4.x
Type 3 supported by OSEM 1.4 and WEBES
4.5
Type 4 supported by OSEM 1.4.1
Supported by OSEM 1.3.6 and 1.3.7a,
and versions of WEBES from 4.4.1 and
prior to 4.5
Supported by OSEM prior to version 1.3.6
Type 3 can be configured beginning with
OSEM 1.4 and WEBES 4.5
Type 4 are automatically sent when Remote
Support Pack A.05.00 is installed
Default trap type in OSEM 1.3.6, 1.3.7a,
1.4, 1.4.1; user must select in WEBES
Type 3 is compatible with Remote Support
Pack beginning with A.03.50
Type 4 requires Remote Support Pack
A.05.00
Compatible with Remote Support Pack
beginning with A.03.50
Compatible with Remote Support Pack
beginning with A.03.50
ServiceIncidentSourceSystemName
ServiceIncidentIPAddessOfSource
ServiceEventSeverity
ServiceIncidentStatus
ServiceIncidentInformation
ServiceIncidentEvent
ServiceIncidentUniqueID
ServiceIncidentTimeofOriginalEvent
ServiceAnalyzerSystemName
ServiceISEEIncidentInformation
ServiceIncidentIdentifier
ServiceIncidentReceiveTrapOID
ServiceRecommendedAction1
ServiceRecommendedAction2
ServiceRecommendedAction3
ServiceFRUList1ServiceFRUList2
ServiceFRUList3ServiceFRUList4
ServiceLocation1ServiceLocation2
ServiceCustomerSelfRepairInstructionURL
sysName
ServiceIncidentStatus
ServiceIncidentInformation
ServiceIncidentEvent
ServiceIncidentUniqueID
ServiceIncidentTimeofOriginalEvent
ServiceIncidentSourceSystemName
ServiceIncidentIPAddessOfSource
ServiceISEEIncidentInformation
ServiceIncidentIdentifier
ServiceIncidentReceiveTrapOID
ServiceRecommendedAction1
ServiceRecommendedAction2
ServiceRecommendedAction3
ServiceCustomerSelfRepairInstructionURL
sysName
ServiceIncidentSeverity
ServiceIncidentStatus
ServiceIncidentInformation
ServiceIncidentEvent
ServiceIncidentUniqueID
ServiceIncidentTimeofOriginalEvent
ServiceIncidentSourceSystemName
ServiceIncidentIPAddessOfSource
ServiceISEEIncidentInformation
ServiceIncidentIdentifier
ServiceIncidentReceiveTrapOID
ServiceIncidentFilterOID
ServiceIncidentFilterValue
Events 563