HP Systems Insight Manager 7.2 Technical Reference Guide

8 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call [phone] to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
HP SIM is supported in any one of the following situations:
• A warranty exists (90 days Global Limited Warranty)
• Purchase of Insight Control (having 1-year 24x7 Technical Support bundled with the license
purchase)
• If the question is related to HP Insight Remote Support (HP Insight RS), then HP SIM will be
supported as it pertains in Insight RS with a Hardware Warranty or Hardware Contract
• The customer purchases an HP SIM Care Pack (Part #: UR389E)
Support includes one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation
or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP.
With this service, customers benefit from expedited problem resolution as well as proactive
notification and delivery of software updates. For more information about this service, see the
following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation and license updates for products on your HP software support agreement.
Information to collect before contacting HP 489