HP Systems Insight Manager 7.2 Technical Reference Guide

12. In the Contract and Warranty Information section, under Asset Information, select the properties
you want to configure:
• Customer-Entered product number
The user-entered product number of the system. Typically, the product number is the
number used to order a system. This number is usually in the format XXXXXX-XXX. HP SIM
tries obtain this number automatically.
• System Country code
The International Organization for Standardization (ISO) code for your country. The
correct country code must be selected for proper reporting of contract and warranty data.
See http://www.iso.org//iso/en/prods-services/iso3166ma/ 02iso-3166-code-lists/
list-en1.html for the list of country codes.
• Entitlement type
This option is required only if you have a service contract with HP. Choose from the
following:
◦ Customers with service contracts issued by Compaq before HP and Compaq merged
should select Compaq contract ID.
◦ Customers with service contracts issued by HP before HP and Compaq merged should
select System Handle.
◦ Customers recently issued a new service contract or migrated from an old pre-merger
company contract to a new HP contract should select SAID (Service Agreement ID).
◦ Customers who purchased an extended warranty at the time the device was purchased
must select HP Care pack Serial Number.
• Entitlement ID
The ID of the contract, if you entered one. Depending on the selected contract type, the
following applies:
◦ For Compaq contract IDs, the contract identifier is on the contract itself.
◦ System Handles are on the contract. System Handles are case sensitive and generally
use uppercase letters.
◦ For SAIDs, the documentation provided with the contract explains where to find the
SAID. The SAID is a 12-digit number starting with 1. Although it might appear on
the contract as a sequence of three four-digit numbers, enter the number as a single
12 digit number without spaces.
◦ For the HP Care pack Serial Number, there is a separate support serial number that
is different than the serial number for the product itself. Enter the Carepack serial
number as the contract identifier.
• Obligation ID
Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID (also
called an obligation ID or software access number). Compaq Software Obligation IDs
were only issued in North America.
• Custom Delivery ID
A free-form field to enter delivery ID information.
13. In the System Site Information section, select the site information. To create, edit, or delete
site information, click Manage Sites. See Managing site information for more information.
308 Operations