HP Systems Insight Manager 6.0 Installation and Configuration Guide for Microsoft Windows

5 Initializing the Remote Support Software Manager
The HP Insight Remote Support Advanced software is fully integrated with HP Systems Insight Manager and
provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support
for nearly all HP servers, storage, network, SAN environments and selected multivendor devices. HP Insight
Remote Support Advanced is targeted to larger networks, data centers, and mission critical or business
critical support levels. It also enables HP to deliver higher levels of proactive support in line with HP Mission
Critical Services support agreements. The HP contract and warranty entitlement feature of Systems Insight
Manager requires this software plug-in to be installed.
After the Systems Insight Manager installation is complete, users can configure the Remote Support Software
Manager (RSSWM) to fit their enterprise specifications.
RSSWM offers the following functionality and benefits:
• Upgrades can be performed remotely, reducing HP Support Engineer time on your site for installations.
• Automated e-mail notifications of new software, deployment statistics, and the state of your configurations
improve communications, planning, and management of your Enterprise.
• Software package configuration data is collected to facilitate the following activities:
Track deployment of software updates•
• Report on the state (installed, update available, failed, and so on) of the software on a system
IMPORTANT: The process for configuring the Remote Support Client after it is installed on the CMS through
RSSWM, is documented in the www.hp.com/go/insightremoteadvanced-docs. This document is required
to complete the configuration of HP Insight Remote Support Advanced.
Device and access requirements
Remote Support Software Manager is supported only on ProLiant servers running supported versions of
Windows. See the Insight Remote Support Advanced Release Notes for the most current supported versions.
The RSSWM User Interface requires administrator privileges on the Windows operating system. If you do
not have an account with administrative privileges, please contact your Remote Support Account Team for
more information or assistance.
RSSWM on the CMS communicates over HTTPS/443. Likewise, the Insight Remote Support Client component
also communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from the HP
Support Center.
HTTPS provides encryption for confidentiality of software configuration data collected from the CMS and
transferred to HP. It is advisable to configure your firewall for both RSSWM and the Insight Remote Support
Client before proceeding.
ProtocolServer nameService
HTTPSrsswm.software.hp.comRemote Support Software Manager Software
TCP over SSLrsswm.policy.hp.comRemote Support Software Manager Policy
HTTPSservices.isee.hp.comHP Remote Support Client
RSSWM communicates directly with the HP Support Center through the firewall or web proxy server (if a
web proxy server is in use). RSSWM supports connecting directly to the Internet or connecting through a
proxy server and supports all proxy servers conforming to the HTTP/1.0 Specification. RSSWM does not
support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated
Windows Authentication), or Kerberos authentication.
It is required that the CMS use DNS resolution to determine the IP addresses for the HP Support Center
(services.isee.hp.com, etc). Redundant data centers exist that provide improved availability and performance.
The determination of which data center should receive traffic from the CMS is performed by a Global Server
Load Balancer (GSLB), which directs traffic based on name server resolution.
Device and access requirements 46