HP Systems Insight Manager 5.3 Technical Reference Guide

SNMP Agent
How do I enable or disable the Restart Agents option that is available for the SNMP Agents when using the
HP SIM Replicate Agent Settings Task?
Solution: You must change this option from inside the HP SIM Replicate Agent Settings Task.
1. Select Configure→Replicate Agent Settings.
2. Select a target system, and then click Next. See “Creating a task” for more information about selecting
the target system.
NOTE: The source system must have a trust relationship with the HP SIM Server. See “Requiring trusted
certificates” for more information.
3. Select the configure link related to system.
4. On the Insight Management Ag ent page, under the Restart Agents option, select the Enable or
Disable radio button.
5. Click Apply, and close the SNMP Configuration page.
6. Return to HP SIM, and then click Refresh. The updated configuration appears in the Replicate Agent
Settings Task
7. Complete the Replicate Agent Settings Task setup by clicking Next, defining a task name, selecting a
collection, and defining a schedule for the task. Click Save to complete the setup and return to the
Tasks Results page.
NOTE: Restart the agent on the source system after finishing the Replicate Agent Settings Task to cause
the changes to take effect.
Software status
The SW Status column displays Unknown. How do I determine why the status is Unknown?
Solution: There are several reasons why the SW Status displays Unknown. To assist in determining why a
status is unknown, position the cursor over the SW Status column that displays Unknown. A tool tip appears
and displays a hint indicating what is unknown. Any of the following might appear:
• HP Version Control Repository Manager not found
Solution: Configure the HP VCA on the target system to point to HP VCRM.
• Possible HP VCA trust issue
Solution: Configure HP SMH of the target system to trust the CMS
• Software Status Polling task not run on system
Solution: From +Options→Status Polling→Software Status P olling, and run the task on the managed
system.
If the status cannot be determined, then the tool tip displays Click for Details.
Storage system
Sections of a storage system's System tab are missing or say No data available.
Solution: Data has not been collected, or the data collection task was not successful. Try the following
solutions:
SNMP Agent 647