HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

</port>
• Verify that the interop namespace for your WBEM provider exists in a port element in the
config/identification/wbemportlist.xml file. If it does not exist, add it to a port element
as an interopnamespace element, and restart HP SIM.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: The CIMOM for this device did not respond.
Possible causes
• The CIMOM was stopped.
• The system running the CIMOM is down.
• There are problems with the network between the CMS and the system running the CIMOM.
• The CIMOM was moved to a different system or port.
• The CIMOM or the underlying management software on which it depends is no longer managing this
storage system.
Solution
Ensure that the CIMOM is running on the expected system and port, is managing the storage system, and
is accessible to the CMS. See “Configuring HP SIM with storage systems” or “SMI-S providers” for more
information.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: An unexpected error was encountered in the middle
of communication with the CIMOM.
Possible causes
• The CIMOM was stopped.
• The system running the CIMOM is down.
• There are problems with the network between the CMS and the system running the CIMOM.
• An unexpected error occurred within the CIMOM.
Solution
Verify that the CIMOM is running and responding to requests from the CMS.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: The CIMOM for this device rejected the credentials
supplied.
Possible causes
• The username and password have been changed in the CIMOM, and the new values have not been
entered into HP SIM, or were entered incorrectly.
• The CIMOM is configured to require a client certificate that matches one in its keystore, and the certificate
is no longer there.
Solution
▲ Enter the correct username and password in HP SIM. See “Configuring HP SIM with storage systems”
or “SMI-S providers” for more information.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: The CIMOM is no longer managing this device.
Possible causes
• The device was removed from the list of devices managed by the CIMOM from which it was originally
discovered.
• The CIMOM has lost connectivity to the device, and is no longer able to report on it.
Storage system 649