HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

To remove the permanence of the Globally Unique Identifier, delete the file \system\cpqbssa.cfg in
the NetWare SYS volume.
After the file is deleted, restart the Insight Management Agent and a new Globally Unique Identifier is
assigned by HP SIM when the system is discovered.
▲ In Windows NT:
The Management Agents create the Globally Unique Identifier information in an entry in the Windows NT
registry.
To remove permanence of the Globally Unique Identifier, remove the entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID
After the entry is removed, restart the Insight Management Agent services. A new Globally Unique Identifier
is automatically generated.
▲ In UnixWare:
The Globally Unique Identifier information is stored in a file that is created and populated with the Globally
Unique Identifier when HP SIM performs an SNMP SET command to the UnixWare server.
To remove the permanence of the Globally Unique Identifier, delete the following file from the UnixWare
system.
/var/spool/Compaq/foundation/registry/cpqhoguid.dat
After this file has been deleted, restart the Management Agents. A new Globally Unique Identifier is assigned
by HP SIM when the system is discovered.
On a Windows XP SP2 machine, I receive an error message and the installation does not complete.
Solution: If Simple File Sharing is enabled, it must be disabled.
1. Go to Start→My Computer→Tools→Folder Options→View.
2. Scroll to the bottom of the list of advanced settings, and deselect Use Simple File Sharing
(Recommended).
3. Click OK.
On an HP-UX system, the mxinitconfig -a command fails at step 8, and the following error appears in
the /var/opt/mx/logs/initconfig.logfile: ...8. Database Configuration Connecting
to database...- Failed HP Systems Insight Manager shutting down: Lost connection
to database. org.postgresql.util.PSQLException: Connection refused.Check that
the host name and port are correct and that the postmaster is accepting TCP/IP
connections. for db loaded from database.props
Solution: Try the following solutions:
• Ensure that the semmni and semmns kernel parameters are set to the minimum values (1024 for
semmni and 2048 for semmns.)
• The subdirectory /var/opt/iexpress/postgresql exists because the PostgreSQL product is not
installed or was installed and uninstalled incorrectly. Uninstall PostgreSQL if it is installed, delete the
/var/opt/iexpress/postgresql directory, and then reinstall PostgreSQL.
After installing HP SIM, a CMS that is setup on a desktop is shown as a server.
Solution: Identification identifies a system as a server if SMH is found on the system. Re-identify the CMS
with WBEM credentials. The system will be identified as Desktop with the correct system information.
IP address
When systems change IP addresses on the network, the information in the database becomes unreliable. For
example, the system name comes from one system, and the description comes from the new system that took
that address.
Solution: After systems have been discovered, they can never be "un-discovered." Systems that are no longer
reachable must be deleted through a collection (signed-in with administrative rights). Systems that HP SIM
can no longer communicate with change to Critical status. Systems can be deleted by selecting systems in
the collection and clicking Delete.
632 Troubleshooting