HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

The SNMP trap capability is supported in WEBES 4.4.1 or later and OSEM 1.3 or later, and has been part
of HP SIM since version 4.0. The SOAP event notification is supported with WEBES 5.0, OSEM 1.4.1, and
HP SIM 5.2.
To download these tools and for installation instructions, go to http://h18023.www1.hp.com/support/
svctools/.
OSEM can also be obtained from the Smart Start Management CD .
If HP Service Essentials Remote Support Pack is installed, the service notification provided by WEBES and
OSEM also provides status about remote support incidents. See “HP Service Essentials Remote Support Pack”
for more information about Remote Support Pack.
Host configuration and setup
No special setup of OSEM is required as long as these tools are on the same system as HP SIM because
the service traps are normally sent to localhost by default and you accept the default SNMP settings. If OSEM
is on a separate system from HP SIM, you must perform the procedure outlined in the How to Change the
HP SIM Host Name section of the OSEM Installation Guide .
In the case of WEBES, enter desta snmp from the operating system command line.
You are prompted for the system to send the service traps to and you must enter the HP SIM system name
regardless of whether WEBES and HP SIM are on the same system.
If you do not use Public for the SNMP community string, OSEM will not perform SNMP Gets properly. For
this to happen, you must set the HP Systems Insight Manager trap community name field to the desired
value in the OSEM Settings: Internal.
HP SIM handling of service event notifications
Upon receipt of service trap notifications from WEBES or OSEM, HP SIM handles them in much the same
way as any other management events.
There are two ways to view these events:
• View them under All Events, which is always done by default.
• View them under event collections using the Advanced Search capability.
For HP SIM 4.x, you must use Advanced Search and search for events where the event category
selection name is HP Service Events and type name is any. From here, you can select View to
•
see the HP Service Events, or you can select Save As to create a collection category. This collection
can be viewed under the left pane based on the location where you saved it.
• For HP SIM 5.0 and later, this search is performed by default with the All HP Service Events
collection, located under Events→Service Events in the System and Event Collections panel.
On the event table view page, the Event Type is shown as A Service Incident has been reported (Type
x), where Type x is the version of the SNMP trap or SOAP event. See the table under “Service trap notification
details” for a list of differences between the service event notification types. The System Name and Event
Time refer to the failing system or subsystem and time the error was reported. The Severity is shown as
Major because the service notification is only sent if analysis has determined that a maintenance action
should be performed and because the service trap contains information in addition to what can be found
in the original events such as SNMP traps sent by Insight Management Agents. Beginning with HP SIM 5.0
with SP3, the severity follows the severity assigned by the OSEM or WEBES event type. For most events the
severity will still be shown as Major indicating these are hardware events requiring service intervention and
are submitted as incidents by the Remote Support Pack software. For service events generated as a result of
test traps or that provide customer notification only, the severity is Informational.
In WEBES, notification is sent based on operating system event log analysis so there might be other traps
sent by management agents.
HP SIM Service Notification overview and setup information
HP SIM 5.0 ships with a Service MIB to properly recognize service traps sent by OSEM and WEBES. HP
recommends using the version of the Service MIB that shipped with HP SIM. If you need to replace the MIB,
download it from http://h18023.www1.hp.com/support/svctools/ by selecting Service MIB Zip file under
Events 561