HP Systems Insight Manager 5.3 Technical Reference Guide

[/t TFTPport] [/d] [/l logfile]
[/x IPaddr [IPaddr...]] [/s[ilent]] [/f[orce]]
The /s option requires that /i, /c, and /v also
be specified and implies /f.
The /s option deletes all database entries
prior to discovery.
Solution: Verify that the SNMP write community string is set properly for the switch on the System Protocol
Settings page.
Generic
The keyboard does not always respond the way I expect.
Solution: If you are used to the Windows operating system, you anticipate the behavior of certain keys, such
as the Tab, Enter, or Alt keys. However, in Java applets and web applications in general, the Windows
style is not necessarily used. Therefore, you might need to use the mouse to return focus to a specific page.
For example, if you enter an invalid entry for a system IP address or time, the Criteria or Schedule page is
refocused, but the keyboard access might not be restored on the last entry field. This situation typically
happens after several attempts. To return the focus, use the mouse to click the page you want to use.
User names are not listed in alphabetical order.
Solution: User names are grouped by authorization level (administrative rights, operator rights , and none).
Within the groupings, the users are listed in the order they were created.
HP Insight Remote Support Pack
The following error is reported: HP SIM cannot connect to the Remote Support tool.
Solution 1: Verify that the Remote Support tool is installed and running.
Solution 2: Check your firewall settings to see if the Remote Support tool is being blocked.
When I run a warranty-contract report or collect contract and warranty data, the following error appears
on the Task Results page: Target does not have a serial number and/or product number.
Solution: To collect contract and warranty data for a system, the system's serial number, product ID, and
country code must be present in the system properties. In most cases, the serial number and product ID are
obtained during HP SIM's identification process. You can enter a serial number and product ID if needed.
It is important to specify the correct country code to ensure accurate information. If HP SIM cannot obtain a
country code, it defaults to US . If you have a support contract, enter an entitlement or obligation identifier
and entitlement type if you want to view contract data.
HP SIM
I receive a message regarding memory address violation when I close the browser.
Solution: You might need to reinstall the SNMP Agent after installing Windows NT 4.0 SP3. If you install
Windows NT 4.0 SP4, you must install the SNMP hot fix. The SNMP service has a memory leak and consumes
your system resources if you do not install the SNMP hot fix.
After creating a user with administrative rights, the user name appears in the user list generated from the
SQL Analyzer. However, after editing the UserID file, exiting HP SIM, and restarting HP SIM, the user is not
listed when selecting Options→Security→Users and Authorizations→Users, although the user name
is listed in the database.
Solution: Any attempt to manually modify the UserID file or any user information hash file causes the user
account to be removed from HP SIM. Therefore, the user can no longer access HP SIM.
Database connection is lost while using the MIB installer tool, command line MIB Manager, or command line
System Type Manager, but the tools indicate successful completion.
Solution: If you lose accessibility to the database when running these command line tools outside HP SIM,
you can potentially corrupt the operation you were performing, and predictable results and recovery are
not guaranteed.
626 Troubleshooting