HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

Cause: The user name or password is incorrect.
Possible solutions:
• Make sure you enter a user name and password that allow at least read access to all data in the
CIMOM.
• See the CIMOM documentation for instructions on determining the appropriate user name, and how
to determine (or change) the password.
• For most HP SMI-S providers the default is user name: administrator and password: administrator . Use
the .\Program Files\Hewlett-Packard\SMI-S\cimom\UserAccountsManager.bat utility
to change the password. If you run the utility without input, it displays its syntax.
• For Command View EVA 5.0, the default user name is administrator . The password is created during
the provider installation. You can change the password with the cimuser utility, which is installed
during the provider installation.
• For Command View XP Advanced Edition 1.1 and later, the default user name is system and the default
password is manager . You can add Users and change passwords through the Command View XP
Advanced Edition user interface (you must log in with a username/password that is in the Admin group).
Click the User Management branch, and then select Users. The user chosen for CIMOM access must
be in the Admin or StorageAdmin group.
• For Windows HBAs (Emulex OEM), the default user name is cimadmin and the default password is
pwd580 . You can change the user name and password during the provider installation, or with the
cimuser utility.
Error connecting with SSL=true - (CIM_ERR_INVALID_NAMESPACE)
Cause: The namespace is incorrect.
Possible solution:
Make sure you enter the correct namespace for the affected device.
Default namespaceDevice
The default for most HP arrays is root, with the following exceptions:
• If you are running Command View EVA 5.0, the default namespace is root/pg_interop.
• If you are running Command View XP Advanced Edition 5.0, the namespace is
root/hitachi/dm50.
• If you are running Command View XP Advanced Edition 5.1, the namespace is
root/hitachi/dm51.
HP arrays
root/emulexEmulex HBAs
root/cimv2HP-UX HBAs
root/qlogicQLogic HBAs
interopBrocade switches
root/cimv2Cisco switches
interop or root/cimv2 depending on the switch modelHP switches
interopMcData switches
The output from wbemdisco lists information about the CIMOM and provider, but no storage devices are
listed
Cause: Most storage device CIMOMs require additional management software. This error usually means
the management software is not configured to manage any storage devices.
646 Troubleshooting