HP Systems Insight Manager 5.3 Technical Reference Guide

5. In the Asset Information section, enter the asset number of the system and is retrieved through the
Data Collection process.
6. In the Contract and Warranty Information section, under Entitlement Information, select the
properties you want to configure:
• Customer-Entered product number The user-entered product number of the system. Typically, the
product number is the number used to order a system. This number is usually in the format
XXXXXX-XXX. HP SIM will try to obtain this number automatically.
• System Country code The International Organization for Standardization (ISO) code for your
country. The correct country code must be selected for proper reporting of contract and warranty
data. See http://www.iso.org//iso/en/prods-services/iso3166ma/02iso-3166-code-lists/
list-en1.html for the list of country codes.
• Entitlement type This option is required only if you have a service contract with HP. Choose from
the following:
• Customers with service contracts issued by Compaq before HP and Compaq merged should
select Pre-merger Compaq Contract.
• Customers with service contracts issued by HP before HP and Compaq merged should select
System Handle.
• Customers recently issued a new service contract or migrated from an old pre-merger company
contract to a new HP contract should select SAID (Service Agreement ID).
• Customers who purchased an extended warranty at the time the device was purchased should
select Carepack.
• Entitlement ID The ID of the contract, if you entered one. Depending on the selected contract
type, the following applies:
• For Pre-merger Compaq contracts, the contract identifier is on the contract itself.
• System Handles are on the contract. System Handles are case sensitive and generally use
uppercase letters.
• For SAIDs, the documentation provided with the contract explains where to find the SAID.
The SAID is a 12-digit number starting with 1. Although it might appear on the contract as a
sequence of three four-digit numbers, enter the number as a single 12 digit number without
spaces.
• For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.
• Obligation ID Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID
(also called an obligation ID or software access number). Compaq Software Obligation IDs were
only issued in North America.
• Custom Delivery ID A free-form field to enter delivery ID information.
7. In the Site Information section, select the site information. To create, edit, or delete site information,
click Manage Sites. See “Managing site information” for more information.
System properties 593