HP Systems Insight Manager 5.3 Technical Reference Guide
4. In the Product Description section, select the properties you want to configure. The properties include
the following:
• System type. This is the system type for the system, click the down arrow and select the appropriate
system type.
• System subtype 1 - 8. This is the system subtype for the system, click the down arrow and select
the appropriate system subtype. You can provide up to eight different system subtypes.
• Product model. This is a free form field and you can enter the system model number here.
• Hardware description. This is a free form field describing the hardware.
• Operating system description. This is the name of operating system running on the system, if
any.
• Operating system for tool filtering. This is the operating system for tool filtering, click the down
arrow and select the operating system.
• Operating system version. This is a free form field and is the operating system version.
5. In the Asset Information section, enter the asset number of the system and is retrieved through the
Data Collection process.
6. In the Contract and Warranty Information section, under Entitlement Information, select the
properties you want to configure:
• Customer-Entered serial number This is the serial number of the system. Any user-entered value
is overwritten by Identification, regardless of the checkbox setting described below. This field is
read-only if it is set by discovery. For Contract and Warranty data collection, if you want to override
the serial number obtained by discovery, enter a number in the Customer-Entered serial number
field.
• Customer-Entered product number The user-entered product number of the system. Typically, the
product number is the number used to order a system. This number is usually in the format
XXXXXX-XXX. HP SIM will try to obtain this number automatically.
• System Country code The International Organization for Standardization (ISO) code for your
country. The correct country code must be selected for proper reporting of contract and warranty
data. See http://www.iso.org//iso/en/prods-services/iso3166ma/02iso-3166-code-lists/
list-en1.html for the list of country codes.
• Entitlement type This option is required only if you have a service contract with HP. Choose from
the following:
• Customers with service contracts issued by Compaq before HP and Compaq merged should
select Pre-merger Compaq Contract.
• Customers with service contracts issued by HP before HP and Compaq merged should select
System Handle.
• Customers recently issued a new service contract or migrated from an old pre-merger company
contract to a new HP contract should select SAID (Service Agreement ID).
• Customers who purchased an extended warranty at the time the device was purchased should
select Carepack.
• Entitlement ID The ID of the contract, if you entered one. Depending on the selected contract
type, the following applies:
• For Pre-merger Compaq contracts, the contract identifier is on the contract itself.
• System Handles are on the contract. System Handles are case sensitive and generally use
uppercase letters.
• For SAIDs, the documentation provided with the contract explains where to find the SAID.
The SAID is a 12-digit number starting with 1. Although it might appear on the contract as a
sequence of three four-digit numbers, enter the number as a single 12 digit number without
spaces.
• For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.
586 Administering systems and events