HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

• For SAIDs, the documentation provided with the contract explains where to find the SAID. The
SAID is a 12-digit number starting with 1. Although it might appear on the contract as a sequence
of three four-digit numbers, enter the number as a single 12 digit number without spaces.
• For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.
• Obligation ID Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID (also
called an obligation ID or software access number). Compaq Software Obligation IDs were only issued
in North America.
Customer Company Information
This section is for the company's name, address, and time zone. If you enter a company name, any field
with an asterisk is also required.
NOTE: When you update the details for an existing company name, HP SIM automatically updates the
details for all systems with a matching company name. If you have multiple addresses for a single company,
use a unique company name for each one.
• Company Name The company name of that the system belongs to.
• Address 1 The company address first line.
• Address 2 The company address second line.
• City The name of the city that the system is located in.
• State or province The name of the state the system is located in. Select state from the dropdown list.
• Postal Code The city zip code. This can include the dash with additional four digits.
• Country The country name.
• Time zone The time zone that the city is located in. Select the appropriate time zone from the dropdown
list.
Customer Contact
This section is for information about the contact person responsible for this system. If you enter a first name,
a last name is required. The Contact other field is for information that does not fit into the previous fields.
For example, if this contact person is available from 8:00 a.m. until 7:00 p.m., you could enter that information
here.
NOTE: When you update the contact e-mail, phone number, or other information for an existing contact,
the HP SIM automatically updates the details for all systems that use the same contact name.
• Salutation The salutation of the contact person. Select from the dropdown list.
• Contact's first name The first name of a contact that support can use to notify at the customer site.
• Contact's last name The last name of a contact that support can use to notify at the customer site.
• Contact job title The contact person's job title. This is a free-form field.
• Contact phone The phone number of the contact person. Extension can be included by entering ext.
before the extension number. For example, 555-123-4567 ext. 89.
• Contact email The contact person's e-mail address. This field is alphanumeric and can contain only
one e-mail address.
• Contact other This field is a free-form and can included information such as availability of the contact
person, language preference, and so on.
System properties 591