HP Systems Insight Manager 7.2 Technical Reference Guide

Case ID
When the Remote Support Pack and HP SIM are installed together on a Windows CMS, the support
case ID is provided by the Remote Support Pack. The Case ID column is available when you view
the All HP Service Events collection or select the event search criteria for service case status. Click
the link in the Event Type column to view additional details about an event.
Table information
The area includes information about the systems or events. An event collection can be displayed
by clicking one of the following:
• An event collection from the System and Event Collections panel
• An event status icon in the System Status panel
• The Events tag from the System Page
• A private event collection
Event collections are filtered based on authorizations. Users can only view events on systems for
which they have the appropriate authorization.
Navigating the tree view
The tree view provides an automatically populated representation of the actual physical hierarchy
of blade components. For example, blades within enclosures within racks and is a good place to
create and utilize collections of components.
When a collection is selected that was created based on individual members, the tree view appears
in the workspace. The tree view is initially collapsed. Systems might appear in multiple locations
because they can be in multiple containers. Users can view only systems that they are authorized
to view. Therefore, if a user is not authorized to view a particular system in the tree, that branch
does not appear. The following sections are available on the tree view page:
1. Tabs
2. View as
3. Quick Launch
4. Expanding the tree view
5. Selection states for collections
6. Tree view buttons
Navigating the tree view 91