HP Systems Insight Manager 7.2 Technical Reference Guide

• Entitlement ID
The ID of the contract, if you entered one. Depending on the selected contract type, the
following applies:
◦ For Compaq contract IDs, the contract identifier is on the contract itself.
◦ System Handles are on the contract. System Handles are case sensitive and generally
use uppercase letters.
◦ For SAIDs, the documentation provided with the contract explains where to find the
SAID. The SAID is a 12-digit number starting with 1. Although it might appear on
the contract as a sequence of three four-digit numbers, enter the number as a single
12 digit number without spaces.
◦ For the HP Care pack Serial Number, there is a separate support serial number that
is different than the serial number for the product itself. Enter the Carepack serial
number as the contract identifier.
• Obligation ID
Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID (also
called an obligation ID or software access number). Compaq Software Obligation IDs
were only issued in North America.
• Custom Delivery ID
A free-form field to enter delivery ID information.
6. In the System Site Information section, select the site information. To create, edit, or delete
site information, click Manage Sites. See Managing site information for more information.
NOTE: When you update the details for an existing company name, HP SIM automatically
updates the details for all systems with a matching company name. If you have multiple
addresses for a single company, use a unique company name for each one.
7. The Customer Contact section includes information about the contact person responsible for
this system.
• Primary customer contact
Click Manage Contacts to create, edit, or delete contact information. See Managing
contacts for more information.
• Secondary customer contact
Select information from the menu.
• Primary service contact
Select information from the menu.
8. Click OK to save changes, or click Cancel to cancel changes.
Related information
System Properties 303