HP Systems Insight Manager 7.0 User Guide

Solution: You might have Windows XP SP2 or later installed. Windows XP SP2 disables admin
share. You must enable admin share by using the command net share admin$.
Container View
When the SNMP protocol is disabled and the WBEM protocol is enabled, the HP Integrated
Lights-Out (iLO) firmware version is displayed as Not Available in tool tip of the Picture View.
Solution: To view the iLO firmware version, enable the SNMP protocol. To do so, select
Options→Protocol Settings→Global Protocol Settings.
Solution: This can happen when the enclosure contains at least one double dense blade (BL2x220c
or ProLiant xw2x220c Blade Workstation) and all the slots in the enclosure are populated with the
servers. A double dense blade contains 2 servers per blade: an A and a B server. Some of the
cases where the number of servers exceeds the available slots in the enclosure are:
C7000 containing 15 BL servers (single sided) and 1 Double dense server = 17 servers
C7000 containing 10 Double dense servers = 20 servers
Therefore with number of servers exceeding the number of available slots, the B side of each blade
beyond the 8th double dense blade or beyond the 16th blade will be missing from HP SIM. The
servers can still be discovered, but they will not be associated with the enclosure or will not be
shown in enclosure container view
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The table view of a rack appears empty but the container view has a rack diagram.
Solution: This error can happen if you unplug the power supply and then plug it back in. Therefore,
you must re-run discovery.
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HP ProLiant BL e-Class blade servers or the HP bc1000 blade PC container view is empty but the
table view displays all blades correctly.
Solution: This happens when the Integrated Administrator is discovered before blades are
discovered. Therefore, run identification on the Integrated Administrator management processor.
1. Select Options→Identify Systems.
2. Select the ProLiant BL e-Class Integrated Administrator.
3. Click Run Now.
Credentials
When more than one credential is not specified on the Edit System Credentials page, ESXi 5.0
will be discovered with multiple WBEM credentials.
• If an ESX system is in lock down mode enabled, Sign-In and WBEM credentials will be masked
on the System Credentials page.
• If an ESX system is in lock down mode enabled, Sign-In and WBEM credentials will be masked
under view all System Credentials page.
• If an ESX system is in lock down mode enabled, Sign-In and WBEM credentials will be disabled
for editing on the System Credentials page..
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For HP SIM to set the sign-in credentials for a system after successful discovery, be sure the following
settings are made:
• If the system that is being discovered only supports WBEM/WMI protocols apart from SNMP;
for example, Windows systems, then for HP SIM to set Sign-in credentials, enter the
WBEM/WMI credentials under the Sign-in credentials tab. Do not enter the credentials under
the WBEM/WMI credentials tab in the discovery task.
• If the system that is being discovered supports multiple protocols apart from SNMP, like WBEM
and SSH, be sure either the SSH or WBEM credentials are entered under the Sign-in
credentials tab in the discovery task.
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180 Troubleshooting