HP Systems Insight Manager 5.3 Technical Reference Guide

for OSEM to configure the service trap type to send, go to Settings: Internal and set the HP Systems
Insight Manager trap revision field to the desired type. For WEBES, after you enter the command desta
snmp on, you must select the desired type when prompted by the question: Which revision of the
service trap should be sent (Type 2 or 3)[2]:.
If you use HP SIM 5.1, Remote Support Pack A.05.00, and OSEM 1.4.1, duplicate service events might
occur since service traps and SOAP events will both be sent. You can configure HP SIM to display or sort
based on the service trap type, or you can un-register the service MIB so that only SOAP events are used.
Service trap notification details
To view details about the service notification from the event table view page, select the A Service Incident
has been reported option under Event Type in the table, to view the service event itself.
See the following table for differences between the four service event types as well as compatibility with HP
SIM, WEBES, OSEM, and Remote Support Pack. The last row shows the varbinds supported in the event.
Each varbind is capable of storing 256 bytes of information. The description of each varbind for all three
trap types can be found by perusing the latest Service MIB. As can be seen from the table, Type 3 provides
the most information and uses the maximum number of varbinds supported by HP SIM per trap, for a total
of 22 varbinds. HP SIM 5.0 with SP3 and later provides formatting enhancements such as the ability to
concatenate multiple varbinds into one field (for example, the Recommended Action 1 through 3 fields
now shows up as one Recommended Action field).
The service trap consists of the following types of information:
• Basic trap information, such as event identification, status, and description.
• Source information identifying the attributes of the failing system and time of error.
• Severity provided in Type 3 to indicate the severity level based on the event type.
• URL link to WEBES or OSEM event analysis, which opens the WEBES or OSEM Event Viewer, providing
detailed analysis and troubleshooting information specific to the event.
• URL link to the Remote Support Pack software and case status for the particular event. If you are running
version A.05.00 of the Remote Support Pack, this links to a new Properties page.
NOTE: This link is only available if Remote Support Pack is installed and status has been received
properly from the Remote Support Pack software.
• Recommended action that provides information on the service action to perform to correct the problem
and might include information such as failing location, system identification, and parts callout. The
following table shows this support beginning with Type 2. Type 3 traps extend this by adding 4 FRUList
varbinds which provide detailed information, such as spare part number, information about the
Replaceable Units, and 2 FRULocation varbinds that help identify the physical location of the Replaceable
Units.
• URL link to customer self-repair procedure that provides written instructions and videos to help you
perform the recommended action
Note: This information is only available in the Service MIB that ships with HP SIM 5.0 or later and for
service traps sent by OSEM 1.3.6 or WEBES 4.4.1.
Service trap Type 3
or SOAP event Type 4
Service trap Type 2Service trap Type 1
Type 3 ships with HP SIM 5.0 with SP3
Type 4 ships with HP SIM 5.1
Ships with HP SIM 5.0 and HP SIM 5.0
with SP2
Ships with HP SIM 4.x
Type 3 supported by OSEM 1.4 and WEBES
4.5
Type 4 supported by OSEM 1.4.1
Supported by OSEM 1.3.6 and 1.3.7a,
and versions of WEBES from 4.4.1 and
prior to 4.5
Supported by OSEM prior to version 1.3.6
Type 3 can be configured beginning with
OSEM 1.4 and WEBES 4.5
Type 4 are automatically sent when Remote
Support Pack A.05.00 is installed
Default trap type in OSEM 1.3.6, 1.3.7a,
1.4, 1.4.1; user must select in WEBES
Events 563