HP Systems Insight Manager 5.3 Installation and Configuration Guide for HP-UX

13 Troubleshooting

Data collection

If you notice errors in the task results of a Data Collection task (for systems that are configured and should

respond properly to WBEM requests), and if you see some form of out of memory errors or notice multiple

instances of mxinventory processes running, then it is likely that you need HP-UX kernel patch PHKL_35029

to fix a pthread library problem. The HP Java web site lists this as a required patch for Java 1.5 on HP-UX

11.23 0609.

Installation

The HP Virtual Server Environment (VSE) Standalone Servers collection displays the same result as the All

Servers collection after the database initialization during the HP SIM installation.

Solution:

To resolve, restart the HP SIM server if collections return unexpected results after the HP SIM

installation.

Note: All VSE Collections will not display the default collections.

I cannot sign in to HP SIM or to managed systems browsing from HP SIM using Internet Explorer 6.0.

Reason 1:

Internet Explorer has a problem with underscores in system names, which prevents the authentication

cookie from working properly.

Solution:

If the names of the systems have an underscore, use the IP address of the system. Configure HP

SIM to create links to the system using the IP address instead of the name:

1. Browse and sign in to HP SIM.

2. Select Options→Security→System Link Configuration. The System Link Configuration page appears

3. Select Use the system IP address.

4. Click OK.

NOTE: By using IP addresses instead of names, you might encounter security alerts, if the name in the

managed system certificate does not match the name in the link. The default certificate for managed systems

uses the system name, not the IP address.

Reason 2:

For managed systems, the privacy policy setting in Internet Explorer 6.0 is blocking the

authentication cookies from the managed systems.

Solution 2A:

(Recommended) Remove the systems from the Internet Zone. The privacy policy only affects

systems in the browser Internet Zone. Therefore, by removing systems from that zone, you prevent the

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