HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

• Customers recently issued a new service contract or migrated from an old pre-merger company
contract to a new HP contract should select SAID (Service Agreement ID).
• Customers who purchased an extended warranty at the time the device was purchased should
select Carepack.
• Entitlement ID The ID of the contract, if you entered one. Depending on the selected contract
type, the following applies:
• For Pre-merger Compaq contracts, the contract identifier is on the contract itself.
• System Handles are on the contract. System Handles are case sensitive and generally use
uppercase letters.
• For SAIDs, the documentation provided with the contract explains where to find the SAID.
The SAID is a 12-digit number starting with 1. Although it might appear on the contract as a
sequence of three four-digit numbers, enter the number as a single 12 digit number without
spaces.
• For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.
• Obligation ID Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID
(also called an obligation ID or software access number). Compaq Software Obligation IDs were
only issued in North America.
10. Under Customer Company Information, select Set company information and enter your company
details. If you enter a company name, any field with an asterisk is also required.
NOTE: When you update the details for an existing company name, HP SIM automatically updates
the details for all systems with a matching company name. If you have multiple addresses for a single
company, use a unique company name for each one.
• Company Name The company name of that the system belongs to.
• Address 1 The company address first line.
• Address 2 The company address second line.
• City The name of the city that the system is located in.
• State or province The name of the state the system is located in. Select state from the dropdown
list.
• Postal Code The city zip code. This can include the dash with additional four digits.
• Country The country name.
• Time zone The time zone that the city is located in. Select the appropriate time zone from the
dropdown list.
11. Under Customer Contact, select Set customer contact information and enter information about
the contact person responsible for this system. If you enter a first name, a last name is also required.
The Contact other field is for additional information that does not fit into the previous fields. For
example, if this contact person is available from 8:00 a.m. until 7:00 p.m., you could enter that
information here.
NOTE: When you update the contact e-mail, phone number, or other information for an existing
contact, the HP SIM automatically updates the details for all systems that use the same contact name.
• Salutation The salutation of the contact person. Select from the dropdown list.
• Contact's first name The first name of a contact that support can use to notify at the customer
site.
594 Administering systems and events