HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

1. Select HP SIM Options→System Properties→Set System Properties
2. In the task's Step 1: Select and Verify Target Systems, select Remote Support Eligible from the
drop down menu, then click the Select "Remote Support Eligible" itself radio buttton.
3. In Step 2: Set Properties, fill out the Customer Company and Customer Contact information,
especially those fields designated by *.
4. Select Run Now which will propagate these properties across all devices that are currently discovered
in the Remote Support Eligible (RSE) list.
To ensure that these properties are automatically propagated to newly subsequently discovered devices,
perform these additional steps:
1. Select the task using HP SIM Options→System Properties→Set System Properties
2. In the task's Step 1: Select and Verify Target Systems, select Remote Support Eligible from the
drop down menu, then click the Select "Remote Support Eligible" itself radio buttton.
3. In Step 2: Set Properties, fill out the Customer Company and Customer Contact information,
especially those fields designated by *.
4. Select Schedule to move to Step 3: Scheudle Task.
5. For this example we will use the Task Name provided by HP SIM.
Select When new systems or events are added to the collection option under When would you like
this task to run?
6. Select Done. This will create the scheduled task to automatically propagate the properties whenever a
new device is discovered in HP SIM and added to the Remote Support Eligible list.
Setting Customer Company and Contact Information Individually
If the customer company or contact information is different among multiple devices, the preferred configuration
method is also through the Set System Properties or Edit System Properties page using the procedures
outlined below.
HP SIM 5.1 or greater provides two sections on the Set System Properties page under Contract and
Warranty Information, called Customer Company Information and Customer Contact. Each section
is treated by HP SIM as a unique database record with the first field of each section representing the record’s
header.
The Customer Company Information section uses Company name as the header, and Customer Contact
uses Contact’s first name and Contact’s last name as the header. You must be aware, when entering
information in these sections, that certain properties are tied to the Company name and Contact’s first
name / last name fields. If information is meant to be unique for a particular device or device location, you
must ensure that the Company name and/or Contact’s first name/last name are also unique.
Under Customer Contact, changing any of the fields Contact job title through Contact other will change
the corresponding properties for all of the devices that use the same Contact’s first name/last name.
For example, if the Company name was set globally to Widgets Inc. and you require a unique address for
an individual device located in Brussels. You can create a Company name of Widgets Inc. – Brussels to
ensure that the unique address information for this system does not overwrite the other system’s Customer
Company information, nor will it be overwritten if changes are made to those devices.
IMPORTANT: Although HP SIM currently does not require you to complete both Customer Company
Information and Customer Contact sections, the Remote Support Pack requires both sections are filled
out, especially the fields designated by *.
Setting Customer Company and Contact Information for Complex Deployments
When remotely monitored devices are hosted in several different locations, and service is to be provided at
the various locations, it may be useful to customize Remote Support Eligible collections and Set System
Properties tasks.
In this example, the company Widgets Inc. has devices located in three locations: London, New York City
and Brussels. The Central Management Server (CMS) is located in London , which hosts the Remote Support
Pack with HP SIM. The other monitored devices are split between the New York City and Brussels locations.
In the first procedure, new HP SIM collections are created for remote support and devices will be added to
each collection.
System properties 587