HP Systems Insight Manager 5.3 Technical Reference Guide

Solution: To resolve, restart the HP SIM server if collections return unexpected results after the HP SIM
installation.
After installing HP SIM on a Microsoft Windows Server 2008 system, mxstop and mxstart commands do
not work.
Solution: This issue is caused by a firewall. To resolve, make sure your firewall allows the HP SIM service to
run.
When attempting to install HP SIM with a named instance using SQL Express, I receive the error "Unable to
get information from the specified database server."
Solution: By default, the SQL Browser option is not selected during the installation of SQL Express with a
named instance. This option is also disabled by default in the Services Manager.
To resolve, from the SQL Express installation screen, select SQL Browser when installing or manually starting
the service after the installation.
I am unable to install HP SIM on Microsoft Windows Server 2008 with the default security settings.
Solution:
1. Click Start→All Programs→Administrative Tools→Server Manager or go to Control
Panel→Administrator Tools→Server Manager.
2. From the right panel, scroll down to Security Information→Configure IE ESC and set Internet
Explorer Enhanced Security Configuration (IE ESC) to Off for Administrator and Users.
3. Click OK and restart the HP SIM installation.
After installing HP SIM using a domain account on Windows Vista, the HP SIM icon on the desktop is not
executable if signed in using the domain account.
Solution: Sign in to HP SIM using the Administrator account, and the icon is executable.
After installing HP SIM on Windows Vista and Microsoft Windows Server 2008, the command window opens
as a non-administrator, even if the user is an administrator if UAC is turned on.
Solution: UAC is turned on by default. Because the HP SIM install folders are protected by providing access
only to users with administrator rights, a command window opened by a non-administrator user does not
have access to contents in the HP SIM install folder and thus the commands fail.
To resolve, right-click on the command window short-cut and select run as Administrator or disable UAC
in the system.
Windows Vista has been identified as Unmanaged after I used a standard account which is a member of
the Administrator group.
Solution: You must use the local Administrator account on the Windows Vista system. To be identified as
Desktop in HP SIM, you must turn off UAC.
The Service Account Credentials page displays the user name as "undefined" after upgrading Windows XP
to Windows Vista and then upgrading HP SIM.
Solution:
1. Go to Manage→User and Groups→Enable Administrator account
2. From the Service Account Credentials page, change the Username field to Administrator and
enter the associated password.
3. Restart the HP SIM service.
I cannot load HP SIM on Windows NT 3.51 or Windows NT 4.0.
Solution: Windows NT 3.51 and Windows NT 4.0 are not supported platforms.
During a Windows install at the database credentials screen, the installer fails with an invalid credentials
error, and I am unable to enter my password.
Solution: A user name and password cannot contain a space followed by a double quote. An Oracle user
name cannot contain a backslash (\) or a forward slash (/).
If you use these characters in your user name or password, you will receive an "Invalid character" error and
not be allowed to sign in.
I receive the error "Database Connection Error" during the Java-based database installation portion of HP
SIM installation.
630 Troubleshooting