HP Systems Insight Manager 5.3 Technical Reference Guide

ManualsBrandsHP ManualsSoftwareHP Systems Insight Manager 4.x HP-UX Software

641

642

643

644

645

646

647

648

649

650

NOTE: HP SIM displays data supplied by a storage system's

SMI-S provider

. If the SMI-S provider does

not supply all the data that HP SIM can display, the table containing that data will say No data available,

even though data collection was successful.

• Verify that HP SIM can discover and collect data from storage systems. See “Configuring HP SIM with

storage systems” for more information.

• Create and run a new data collection task for the affected systems. See “Creating a data collection

task” for instructions.

• Restart the SMI-S provider. See the SMI-S provider's documentation for instructions.

One or more storage systems is missing from the Storage Systems collections in HP SIM.

Solution:

The

SMI CIMOM

or the

SMI-S provider

might have a configuration problem. Perform the following:

• Verify that HP SIM can discover storage systems. See “Configuring HP SIM with storage systems” or

for more information.

• Verify that your SMI-S provider is installed and configured with SSL enabled. See the

HP SIM Installation

and User Guide

for more information about obtaining and installing SMI-S providers.

• Verify that the WBEM SSL port is accessible on the network. On the CMS, open a command window,

and enter telnet providerIPAddress 5989.

• If the port is accessible, a blank line appears, and no error such as Connect failed or

Connection refused appears. Press Control-], and enter quit to disconnect and close Telnet.

• If the port is unreachable and the SMI-S provider is correctly installed and configured, verify that

there is a firewall between the CMS and the system hosting the SMI-S provider. If there is a firewall,

configure it to allow traffic through the port the provider is running on (usually 5989).

• If the CIMOM is installed and listening on a Secure Sockets Layer (SSL) port other than the default port

5989, the new port number must be specified in the config/identification/wbemportlist.xml

file. For example:

</port>

• Verify that the interop namespace for your WBEM provider exists in a port element in the

config/identification/wbemportlist.xml file. If it does not exist, add it to a port element

as an interopnamespace element, and restart HP SIM.

When running a Data Collection task, I receive the following error on the Task Results page in the Target

Details section for a storage system: The CIMOM for this device did not respond.

Possible causes

• The CIMOM was stopped.

• The system running the CIMOM is down.

• There are problems with the network between the CMS and the system running the CIMOM.

• The CIMOM was moved to a different system or port.

• The CIMOM or the underlying management software on which it depends is no longer managing this

storage system.

Solution

Ensure that the CIMOM is running on the expected system and port, is managing the storage system,

and is accessible to the CMS. See “Configuring HP SIM with storage systems” or “SMI-S providers” for more

information.

648 Troubleshooting