HP Version Control Repository Manager

Miscellaneous problems
Should the VCRM be installed before running Discovery in HP SIM, and if so, why?
Solution: While it is not essential, it is a good idea to install a VCRM before running Discovery. Be sure that
this repository trusts HP SIM. Refer to Setting up Trust Relationships in the HP SIM User Guide for more
information on trust relationships. It is a good idea to install a VCRM is so that the Software Version Status
Polling task can properly sort the versions of software retrieved from systems. If you do not set up a repository
before running Discovery, then the versions are sorted when a software criteria search is set up for the first
time.
Why is it that when I search for systems with Foundation Agents for Windows in HP SIM, I get only the
Windows 2000 systems back and not Windows NT?
Solution: Even though you choose a component that is supported for both Windows NT and Windows 2000,
the search only returns the systems that match the operating system tree from which you chose the component
when you created the search. In this example, if you chose the Foundation Agents for Windows from the
Windows 2000 branch of the criteria tree, then only Windows 2000 systems are returned. If you want
systems from both Windows 2000 and Windows NT, choose the Foundation Agents for Windows from the
Windows 2000 and Windows NT branch.
What capabilities do I get from the VCA alone?
Solution: The VCA provides a list of the HP Web-enabled System Management Software and firmware
installed on the local server. For the VCA to provide version control and software distribution functionality,
it must be configured to refer to a VCRM.
Does HP have any intention of disabling the Install icon on those components that do not install silently or
without user intervention in future releases?
Solution: Yes.
The VCA or VCRM display as links under the Integrated Agents list on the SMH, but the application is
missing from the version control category on the SMH's Home tab, or the category does not display at all.
When I click the link under the Integrated Agents, a page displays indicating The application is
not available.
Solution: On Windows, the associated Win32 service is stopped. You must restart the HP Version Control
Agent or HP Version Control Repository Manager's Win32 service on the server. If the service is not set for
automatic startup, then configure the service to start automatically. If the service stopped unexpectedly, check
the Windows NT Event Log as well as the application's log for additional information.
On Linux, the associated VCA daemon process is stopped, and the VCA daemon can be restarted by the
root user running /etc/init.d/hpvca restart.
Service and support
Support for VCRM is provided as an adjunct to support of the underlying hardware. The purpose of the HP
Support page is to provide you with a variety of product-, service-, and support-related resources. In particular,
you can use this page to:
• Access http://www.hp.com/servers/manage. This website is devoted to Systems Management Products.
You will find a wealth of product- and service-related information on this portal.
• Access links to HP’s support home page and World-Wide-website locator for phone numbers, online
tools, and information.
• Contact the HP Support Forum to get answers to your questions about HP products. The HP Support
Forum can be found at http://forums.itrc.hp.com/.
Keeping good records of your configuration can significantly speed up the troubleshooting process. Consult
the following list when you obtain assistance from your HP service provider:
• Management PC make, model, and serial number information
• Operating system information, including version number, a list of all service packs that have been
applied, the Compaq SSD version, and Insight Agents’ names and versions that have been applied
• Hardware configuration information:
Miscellaneous problems 43