HP-UX System Management Homepage (HP SMH) - The System Summary page and the Network Information page do not display complete information

HP-UX System Management Homepage (HP SMH) – The System

Summary page and the Network Information page do not

display complete information

ISSUE

The System Summary page and the Network Information page do not display complete information. A

warning message "User is denied permission to obtain Serviceguard

information." is displayed.

NOTE:

This problem is seen in HP SMH 3.0.0 release (March 2009) for the HP-UX operating system.

SOLUTION

The first workaround is to add the host name (or the IP address) of the system on which HP SMH is

running, to the /.rhosts file and then refresh the page in HP SMH. When you add the host name or

the IP address to the /.rhosts file and refresh the page in HP SMH, the available complete

information is displayed.

The second workaround is to disable the SGProvider module. This workaround is applicable only if you

are not using HP Serviceguard. To disable the SGProvider module, run the following command:

$> cimprovider -d -m SGProvidersModule

NOTE:

The second workaround must be used only if you are not using HP Serviceguard. Disabling the

SGProvider module will not help to display the complete information. It will only stop displaying the

warning message.

You can enable the SGProviders module by running the following command:

$> cimprovider -e -m SGProvidersModule