HP System Management Homepage 7.0 Release Notes

7. On the Advanced Settings page, click OK.
8. On Change Settings page, click OK.
Using Registry:
On some Windows operating systems, you can edit either of the following Registry keys to
disable Windows Error Reporting, by modifying the Disabled settings. Type REG_DWORD with
the following possible value: Disabled
nl
◦ HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error
Reporting
◦ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error
Reporting
For more information, see http://msdn.microsoft.com/en-us/library/
bb513638%28v=vs.85%29.aspx.
• Issue: HP SMH 32-bit service does not get started on systems running on 64-bit operating
systems, for example: SUSE Linux Enterprise Server 11 SP1, 64-bit and Red Hat Linux Enterprise
Server 6, 64-bit.
Description: HP SMH installs successfully, with default configurations. However, after verifying
the status running the command /etc/init.d/hpsmhd status, the HP SMH status displays
as unused and HP SMH service cannot be started.
Workaround: To resolve the issue, verify whether the system has all the required 32-bit library
packages installed, if not, install the missing packages.
• Issue: HP SMH becomes inaccessible after installing Windows XP Service Pack 2.
Description: In addition to HP SMH becoming inaccessible, HP Systems Insight Manager and
the HP Version Control Repository Manager also become inaccessible. The Windows XP
Service Pack 2 implements a software firewall that prevents browsers or other clients from
accessing the ports required for access to the Version Control Repository Manager.
Workaround: To resolve the issue, you must configure the firewall with exceptions to allow
access through the ports used by HP Systems Insight Manager, HP Version Control Agent,
and other HP Version Control Repository Managers.
HP recommends the following actions:
1. Select Start ⇒ Settings ⇒ Control Panel.
2. Double-click Windows Firewall to configure the firewall settings.
3. Select Exceptions.
4. Click Add Port, and then enter the product name and the port number.
Add the following exceptions to the firewall protection:
Table 2 Firewall protection
Port NumberProduct
Port 2301, optional portHP SMH Insecure
Port 2381HP SMH Secure
5. Click OK to save your settings, and close the Add a Port dialog box.
6. Click OK to save your settings, and close the Windows Firewall dialog box.
This configuration leaves the default SP2 security enhancements intact, but will allow traffic
over the ports indicated above. The secure and insecure ports must be added to enable proper
communication from your browser and other clients that access the Version Control Repository
Manager.
10 Issues and workarounds