HP System Management Homepage 6.0 User Guide HP-UX, Linux, and Windows Operating Systems

Keeping good records of your configuration can significantly speed up the troubleshooting process. Keep
current and consult the following list when you obtain assistance from your HP service provider:
• Management system make, model, and serial number information
• Operating system information, operating environment information (HP-UX), including version number,
a list of service packs applied, patches, the Compaq SSD version, and Insight Agents’ names and
versions that have been applied
• Hardware configuration information for Linux and Windows:
• Survey Utility output or Inspect printout
• System Configuration Utility printout
• Description of non-HP or non-Compaq equipment that is not shown on the Inspect or System
Configuration printout
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