HP SureStore E Tape Library Model 6/140 User's Guide

Understanding Errors and Troubleshooting
Troubleshooting Common Problems
Chapter 44-34
A new data cartridge is
used and the clean drive
icon is displayed.
• Ensure you are using an approved cleaning cartridge for
your drive type. (See Appendix D.)
• Clean the outside of the data cartridge using a damp
cloth.
• Clean the drive using the drive cleaning procedure on
page 2-15.
• If the icon is displayed again within a short amount of
time, replace the data cartridge.
Cannot load the cleaning
cartridge.
• Ensure you are using an approved cleaning cartridge for
your drive type. (See Appendix D.)
• Check the drive media log using the RMC Web-Based
Library Administrator.
• Contact your service representative.
Front Panel Display
Front panel display does
not work.
• Power cycle the library.
• Attempt to access the library through the remote
management card (see page 3-9).
• Attempt to access the library from the host computer
(either SCSI or Fibre Channel, depending on how the
library is configured).
• Contact your service representative.
The soft keys on the front
panel display do not work.
• Power cycle the library.
• Attempt to access the library through the remote
management card (see page 3-9).
• Attempt to access the library from the host computer
(either SCSI or Fibre Channel, depending on how the
library is configured).
• Contact your service representative.
Table 4-12 Troubleshooting Table
Problem Solution