HP SureStore E Tape Library Model 6/140 User's Guide

Understanding Errors and Troubleshooting
Troubleshooting Common Problems
Chapter 4 4-33
Errors & Troubleshooting
Need to abort internal test
cycle.
• Press [STOP]. The current test loop completes, then the
test stops. It may take a few minutes to stop the current
test loop.
Cannot write to the tape. • Check the write-protect tab on the tape to assure write-
enabled status.
• Ensure that the backup software does not have the write-
protect setting activated.
• Check the host device file system access permissions.
• Verify that you are using the correct tape type or format.
(See Appendix D.)
• Check the
Drive Log and Media Log.
• Try a new tape.
CAUTION: During the troubleshooting process, do not put
the tape in question into another drive since damaged tapes
can damage drives.
Cleaning
Recurring cleaning
message.
• Ensure you are using an approved cleaning cartridge for
your drive type. (See Appendix D.)
• Replace the existing cleaning cartridge with a new one.
• If the message reappears when a particular data
cartridge is used, verify that the data cartridge is
readable by:
— Clearing the error message.
— Reading the tape again.
• If the data cartridge can be read, backup data from the
damaged cartridge to another cartridge, and discard the
damaged one.
Table 4-12 Troubleshooting Table
Problem Solution