HP Surestore Tape Library User's Guide

Chapter 4 Understanding Error States 121
Chapter 4
To view more information about the partial availability error, you can access
the log by following this menu path:
The partial availability state is caused by one of the conditions listed in T
able
18 on page 121. The condition will be displayed on the library front panel or
the RMC Web-Based Library Administrator pages
.
Main Menu -> Information -> Library Information -> Library Status
Table 18 Partial Availability Conditions
Library Status Cause Solution
Drives
Drive not present The library could not detect all the
expected drive modules.
Note: This typically occurs because
a drive was physically removed
from the library. This may also
occur for a brief time during an
online drive repair. This condition
will persist over a power cycle.
If a drive is present in the library:
■ Power off the library.
■ Reseat the drive module.
■ Power on the library.
■ Contact your service
representative.
Drive offline Drive taken offline because of the
following:
■ Taken offline from front panel,
host computer, or library
controller.
■ Drive(s) failed power-on test.
■ Drive module board failed
power-on test.
■ Failed serial communication to
drive.
■ Failed to load/unload tape.
■ Verify that the drive is online. If
not, put drive back online from the
front panel.
■ Power cycle the library.
■ Verify cabling and termination.
■ Verify that the drive is seated
properly.
■ Check the error log from the front
panel or RMC Web-Based Library
Administrator pages for possible
causes.
■ Contact your service
representative.