60 - (English) User's Guide

Drives and Media

HP Ultrium Drives & Media

Appendix D D-27

Drives & Media

Troubleshooting HP Ultrium Drives

This section describes troubleshooting information for Ultrium drives,

including:

• Rewinding/Removing a Stuck Tape

• Ultrium Cleaning Issues

• LTO-Cartridge Memory (LTO-CM) Issues

Refer to Chapter 4 for information on troubleshooting performance

issues or other problems you may encounter. If you experience problems

not covered by these manuals, contact your support representative.

NOTE For information on upgrading drive firmware, see page 4-60.

Rewinding/Removing a Stuck Tape

If a tape gets stuck in the drive, attempt to eject the tape using:

• Tape library front panel

• Remote management card Web-Based Library Administrator pages

• Host backup software

If these attempts are not successful, contact your support representative.