60 - (English) User's Guide

Drives and Media

Quantum DLT Drives & Media

Appendix DD-14

Troubleshooting DLT Drives

This section describes the procedures for troubleshooting DLT drives,

including:

• Manually Rewinding a Stuck Tape

• Removing a Stuck Tape

• DLT Cleaning Issues

• Media Issues

Refer to Chapter 4 for information on troubleshooting performance

issues or other problems you may encounter. If you experience problems

not covered by these manuals, contact your support representative.

NOTE For information on upgrading drive firmware, see page 4-60.

Manually Rewinding a Stuck Tape

NOTE Before manually rewinding a stuck tape, attempt to eject the tape using

the tape library front panel, remote management card Web-Based

Library Administrator pages, and your host backup software.

Before manually rewinding a stuck tape, you must first remove the drive

module from the tape library. Refer to “Removing a Drive Module” on

page 4-56.

After removing the drive module, view the drive hub through the clear

plastic to determine if the tape has been rewound. If the tape has not

been rewound, follow the steps below and refer to Figure D-5 on page D-

15:

CAUTION The DLT drive does not automatically eject a cartridge if a power failure

occurs.