60 - (English) User's Guide

Customer Support

Information Needed for Support

Appendix B B-5

Customer Support

Information Needed for Support

Before contacting your support representative, please have the following

information ready:

• Model number of your library

• Serial number (see “Library Information” on page 3-23)

• Drive type(s)

• Error codes and error code qualifiers

• Revision number for library and drive firmware

• Brand and model of your host computer

• Brand and model of your SCSI or fibre channel host adapter

• Library drivers and backup application software that you are using

and the version number(s)