60 - (English) User's Guide

Customer Support

Registering Your Product

Appendix BB-4

Backup Software Support

While the library product itself is supported by Hewlett-Packard, all

software products are supported by individual software vendors. When

contacting the software vendor for support, you will need the following

information:

• Your name and telephone number

• Product name, release number, operating system, build, and serial

number

• Detailed list of error messages reported

• Configuration files and log files related to the problem

• Screen dumps, if applicable

• Explanation of how to reproduce the problem, if possible

• Events that may have contributed to the problem, recent operator

actions, recent events in the software or the system, and recent

changes to the computer system, software, or network environment.

Supplies and Accessories

A full range of supplies may be ordered through a Hewlett-Packard

authorized dealer or sales office, or by contacting HP Direct.

• Call 1-800-752-0900 for the location of the nearest authorized

Hewlett-Packard dealer.

• To phone HP Direct, call 1-800-538-8787 or write to HP Direct at the

following address:

HP Direct

Hewlett-Packard

ATTN: Mail Order

P.O. Box 1145

Roseville, CA 95678

• Visit the Customer Care website at www.hp.com/go/support.