60 - (English) User's Guide

Customer Support

Registering Your Product

Appendix B B-3

Customer Support

Service Contracts

Service contracts are also available for your library. If you choose to

purchase one, your warranty will be upgraded. Table B-1 lists available

service contracts and response level upgrades for 20-Slot, 40-Slot, and

60-Slot HP SureStore E Tape Libraries.

NOTE For more information on service contracts, visit www.hp.com/go/support.

Choose your product and select Warranty Information.

Table B-1 Hardware Service Contracts

Option Description

O2A On-site 4 hour same day response, Monday - Friday,

business hours (vary by country).

02C On-site next day response, Monday - Friday, business

hours (vary by country).

02G On-site 4 hour same day response, 7 days a week, 24

hours a day.

02V On-site 6 hour call-to-repair, 7 days a week, 24 hours a

day.

02X Onsite 4 hour call-to-restoration, 7 days a week, 24 hours

a day.

Response Level Upgrades

07A Upgrades warranty response to the 02A response level.

07G Upgrades warranty response to the 02G response level.

07V Upgrades warranty response to the 02V response level.

07X Upgrades warranty response to the 02X response level.