60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Upgrading Firmware

Chapter 4 4-63

Troubleshooting

Using a Host Diagnostic Utility

(drive and library firmware)

You can download library and drive firmware using a host-based

diagnostic utility. These utilities may already be installed on your host. If

not, you can access them from HP Support at www.hp.com/go/support.

First select your product, and then select

Downloads & Drivers.

Using HP Library & Tape Tools (Windows only)

Online help and instructions are included with HP Library & Tape Tools.

The firmware download procedure involves these simple steps:

1. Run the HP Library & Tape Tools utility.

2. If prompted to download new firmware from the website, select

Yes,

otherwise, select

Get Firmware from Web under the File menu.

3. Select the firmware revisions for the library and drive that you would

like to download firmware to, and then select Download. The firmware

file(s) will be copied into the firmware folder of the HP Library &

Tape Tools utility.

4. Select the library in the

By Product device list, and then select the

Firmware tool. The latest revisions available for the library and drive

will automatically be selected.

5. Select

Start Update to update the firmware for the library and/or drive.

Using Support Tools Manager (HP-UX and MPE/iX only)

The Firmware Update Tool within Support Tools Manager allows you to

download firmware directly from the host. For more information on this

tool, see “Support Tools Manager (STM)” on page 4-36 or visit HP

Support at www.hp.com/go/support. Select the

Downloads & Drivers link

for your model.