60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Upgrading Firmware

Chapter 4 4-61

Troubleshooting

Checking the Firmware Revision

Before downloading new firmware, check your current firmware

revisions, and compare them to the latest available revisions at

www.hp.com/go/support.

NOTE If the library is in a partial availability state due to a firmware mismatch,

new firmware must be downloaded to resolve the condition. (See “Partial

Availability State” on page 4-8.)

1. Ensure the library is powered on.

2. Use the following menu from the front panel:

3. From the

Firmware Revisions menu, use [More] to view the drive

firmware revisions.

You can also check your current firmware revisions via the remote

management card:

1. Enter the designated IP address into the web browser to launch the

Web-Based Library Administrator pages. (See “Using the Remote

Management Card” on page 3-9.)

2. Select the

[Report] tab.

3. Scroll down to the

Firmware Revisions section of the page to view your

library and drive firmware revisions.

NOTE Ensure that your backup software does not “SCSI reserve” the library, as

this can prevent a firmware download.

Main Menu ->

Information ->

Firmware Revisions