60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Diagnostic Support Tools

Chapter 4 4-39

Troubleshooting

• The Firmware Update tool allows the user to interactively download

new firmware to the device.

Tools / Firmware Update / Run

• The Utilities tool is not tied to one device and includes:

— Logtool Tools / Utility / Run... / logtool

— Copyutil is used to copy disk data to another disk to replace a

bad disk.

Tools / Utility / Run... / copyutil

• The Current Device Status tool provides general information about a

device and what tools are available for it.

Select the device(s).

Device / Current Device Status

Reviewing Logs

STM saves detailed information in several logs:

• The Tool Activity Log contains testing details and errors for a specific

tool on a device. Review this log when a tool does not complete

successfully.

• Select device(s).

Tools / <tool> / Activity Log

• The Tool Failure Log contains hardware failure information. Review

this log if a tool does not complete successfully.

• Select device(s).

Tools / <tool> / Failure Log

• The Information Log contains information gathered by information

tools. Review this log after running an information tool.

• Select device(s).

Tools / Information / Information Log