60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Diagnostic Support Tools

Chapter 4 4-35

Troubleshooting

Diagnostic Support Tools

The following external support tools are available for the library:

• HP Library & Tape Tools

• Support Tools Manager

• Sysdiag

HP Library & Tape Tools

With HP Library & Tape Tools installed on your host computer, you can

do the following:

• Identify all SCSI and Fibre Channel devices connected to your system

• View detailed configuration, identification, inventory, and drive

information for the library

• Easily update library and drive firmware (see page 4-60)

• Run advanced diagnostic tests, including connectivity, read/write,

media validation, and testing library functionality

• View library and drive error logs

• Generate a detailed support file that can be emailed or faxed to your

support representative for analysis

The HP Library & Tape Tools diagnostic provides an intuitive graphical

user interface with integrated context-sensitive help. It can be

downloaded free of charge from http://www.hp.com/support/TapeTools.